I had used this “taxi service” for several months to get to work and back simply because they charged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual “dispatcher”. They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can’t even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company.

so came up behind this person in a residential area at a stop sign. He was obviously trying to figure out where he was going so next thing I know is he is waving his arms and flipping me off! we start to go and he jams his brakes! I go around and he continues to follow flipping me off. I call to complain and the same idiot answers. then my son who was with me wrote a review. they replied sarcastically that we watched the video and the whole thing was fabricated! nice try kid you are on you are on your way I find it funny that any complaint about their driving the response is always we watched it on video and we are golden! how about showing me the video jack ass!

Always courteous and never late. Good vehicles and professional drivers that know the area. i highly recommend this company to locals and or people just passing through on holiday.

We are a family of 4 from Australia and did a driving holiday (by hire car) through Arizona in December 2018.We had 3 days in Flagstaff and decided to do 1 day skiing at Arizona snow bowl. We used Top hat taxi to take us from Flagstaff to Arizona Snowbowl and then back to Flagstaff, as we did not want to drive the hire car in potentially icy conditions up to the Snowbowl.Good points - Driver was friendly and punctual. He collected us at the times we arranged, and on the return journey from Snowbowl to our hotel in Flagstaff (after skiing) the driver stopped at the Ski hire shop so we could return the ski equipment we hired.Bad points - The standard of the vehicle was poor. It was an older vehicle that than shown on the website. The vehicle also had visible signs of damage to the front passenger side panels, as if it had been in an accident. I was sitting in the front passenger seat and could see the engine warning light, and brake light (on the dashboard) were illuminated for the full duration of the journey. Also I could smell a strong ''burning oil'' smell for the duration of the journey. When I asked the driver about the condition of the vehicle he said the vehicle had apparently 'hit an Elk' about 3 months prior, as the explanation for the condition of the vehicle.The most disturbing aspect of the trip was that on the drive from Snowbowl back to Flagstaff the driver's mobile phone rang and he picked up the phone and took the call while driving (not hands free). I questioned him if that was legal (as it is certainly not in Australia). He said it was a work call (related to his next pick-up) and had to be taken. The standard of the vehicle, and behaviour of the driver (in taking a mobile call while driving) is the basis for my rating of this experience.