I have been 3 times prior. They have really gone down hill. We will not be back to the pirates hotel or the park

My grandkids LOVED the hotel and the park. They loved Peppa Pig and the water park as well. My favorite was the aquarium. The food at the hotel was average at best. Plus, 2 out of the 4 meals we ate there came with dirty plates :/

Our stay at Pirate Island Hotel was absolutely wonderful! From the moment we arrived, the customer service was exceptional. Every staff member was friendly, welcoming, and truly made us feel at home.The restaurant exceeded our expectations. The service was outstanding, and every meal we had was delicious. It was one of the highlights of our stay.The hotel itself is such a fun and magical experience for children. Every detail is designed with families in mind, making it a memorable adventure from start to finish.We are incredibly grateful for the kindness and hospitality we received. Thank you for helping create such special memories for our family. We can't wait to come back! ⭐️‍☠️

Really nice hotel we stayed across the street in the lego retreat but we came over for the show and rest and met Jack!! He's a manger we saw we got a little lost walking the hotel out on million guest he dropped overtaking to drop up closer so we don't have to walk back we were with a tried child . So thanks to this amazing manger !!! With a huge heart !!!

I will say that it is a very cool place! The idea isamazing …the execution not so great. We had planned ahead to eat at a the Bricks buffet at night while we were there…it was closed for dinner the whole time we were there with no warning. All 3 restaurants seemed short staffed. We went to shipwrecked its family style… waitress says “I’ll bring you out what I can but the kitchen is very far behind” we never got the Mac and cheese and couldn’t get more buns. Waitress again was stressed and stretched thin. Breakfast was the same, family style yet they seemed to not have food? Took forever…again just left without refilling anything. The hotel is very cute..our room was old especially the bathroom. The kids loved it, but adults still want a good meal and good service for what they pay for it. It is a cute place but the cost seems excessive for the quality.