Not surprised they have such bad reviews. They will overcharge you got no reason and never provide billing statements. I asked for those but their customer support is the worst in the world, they just copy pasted whatever is on the website about their policy and never bothered to answer the question. They charged me almost 50 dollars - and I still don't know what for. Very unpleasant experience.

3 bikes in rack but it would only unlock one. Walked to next nearest rack and the app would not work, it kept saying I didn't have account. Customer service would not answer so just left first bike there as two people cannot ride one bike!

Even if you buy the day pass, you'll pay 3$ every 15min after a 30min ride. The plus is good and very fast. Pay attention to the traffic, is not easy biking in the city.