If I could give 0 I would. Booked here for a one night stay while our house is getting finished and I had to cancel before even arriving. We drove from out of state and got in town earlier so I called and asked if they can accommodate an early check in. I was told “NO! You need to check in at 3pm for check in.” I told her my reservation and your website says check in at 2pm is my room going to be late? “Don’t argue with me! Well whatever your reservation says you need to be here and you have to ask for early check in” which I was literally in the process of which I told her too. She told me I have to pay her $20 for each hour I arrived early to her directly. Not to the hotel but to her pockets. I said no because absolutely nowhere on their website does it state early check comes with an additional charge which I told her too. After this I asked to speak to her manager and asked for her name. She gave me two completely different names so she didn’t have to take any accountability. Said she doesn’t know her own managers name and that she doesn’t even work the front desk. I get covering the front desk but if you don’t know the policies/procedures or even your managers name and are actively scamming people for money that’s already a huge red flag for the business. I go to the property to speak with the manager to file a complaint about the employee no one at the front desk. No one comes out until I say “so no one wants to o their job. They were aware I was coming to put in a complaint” Victor comes oh and claims to be the manager. No name tags, nothing to identify he is who he says he is. Says he will speak to the owner I say “doesn’t seem like you are. Seems lil you don’t care at all how your employees treat people and all I asked for was early check in”. Blessing in disguise because this place was filthy and the smell was just horrible. Can’t imagine someone being so prideful about this place. So I cancel my booking with Expedia they let me know this is unacceptable behavior from a hotel especially one contracted with them and that they sure in fact NO NOT have a early check in fee. I reached out to the owner. I’ve also sent an email to the owner with no response received so now I’m posting my experience with this mess. I ended booking at a nicer hotel down the street and guess what? The moment I went in to pay I don’t even have to so for early check in. They said they could get us in by noon if we didn’t want to be out shopping all day since it was 8am. Don’t stay here. Better options down the street. The vet hospital next to it would be a better stay. Also Still waiting for a response to my email from the owners Palvika and Madhu. Based off the no response I’ve come to the assumption that they are exactly like the employees they hire and truly just don’t care about anything.

Room very dirty and broken down. A/C old and doesn't work well. Bathroom door broken off frame, black stains all along caulking in tub, Owner/manager told us we were walking around too much in our room and on the property. Weekly rate was exhorbitant and they would only give us 2 bath towels, 1 hand towel and 1 wash cloth for 2 people for 3 days. We had to buy our own cleaning supplies just to make the room acceptable. Do yoursel a favor pay a few bucks more for the Fairfield or even a Hilton property. I'd say you get what you pay for but not here you don't, not even close. Management is not customer service oriented. They could have a nice property if they made sure it was at least clean but my feet were black after mistakenly walking barefoot inside the room. Oh and their billing is wonky too. But they explained why so must be ok....

Do not waste your money here. You are better off sleeping in your car. Rooms are filthy, floor is grimy, outlets, lights, hair dryer not working, sheets dirty, bathroom dirty, and extraordinarily rude, hostile owners. Also, there were exposed electrical wires in the bathroom. Felt unsafe at this sorry excuse for a motel. Do yourself a favor and avoid this place at all costs.

The Regency is a conversion hotel. I do not know what it used to be, but it is at best still in the process. Though the City of Norco posted a sign outside for a Beautification award, it has a long way to go. On the outside, some of the doors have Regency stickers added to the doors. Discarded furniture and appliances are dumped in various places on the property. There is a washer and dryer in a corner, not a laundry room. Next to the W & D are a nonfunctioning ice machine and empty soda machine. The plant beds were littered with bottle caps, etc. There is a small pool and Jacuzzi, but I did not venture there. Upon entering the room, I found all appliances were unplugged. The fridge, alarm clock, A/C etc. all had to be set up. With a fridge that was off and no ice machine, I went to buy ice. The fridge is under the clothing rack, which defeats the purpose. The hair dryer is securely attached to the wall, but never functioned. In the bathroom, patches in the wall were not painted over. Holes in the door were not patched. The ceiling fan had no cover and made a racquet when turned on. When I went to use the iron, the board came apart on me. The AC did a decent job of cooling down the room and the TV worked fine. Those were the two redeeming factors of the room. Upon arriving at the hotel I was told that I had a smoking room. I said that I had not asked for one. The woman at the desk proceeded to argue that I had asked for one. I had not. She ended up giving me a non-smoking room after she made me promise not to smoke. In the room I found I needed a password for internet. I called the desk and was told I had to return to the desk for a print out. They have a password generator. I was told no one ever uses the net. Upon leaving I was not asked about my stay or the condition of my room. I handed back the room key, with no jacket and the room number written on the card with magic marker. Even for a budget hotel, the Regency has a long way to go.

1 mile away from Silver Lake Soccer park. Hotel manager was friendly and professional. Wanted to watch soccer tournament over the weekend, all other hotels were booked. I recommend staying here if you are looking for a place to stay that won't break the bank.