My visits to this Hyatt location was very disappointing. Upon arrival, only 1 elevator was working, there was no smoke detector in the room, the room phone did not work, tv remote needed batteries, shower head affixed from the wall and 3 trash can in the lobby are near the breakfast area were collecting drippings water from the ceiling cause by previous rains. Both elevators were out the 1st morning, some guest had to walk down 6 flights of stairs and no ADA emergencies ramps exits. Perhaps, it wasn't the correct weekend for me to stay there as a 1st time guest at this location.

Both elevators are downWas charged twice for a 1 night stay. Was on hold for a while and was hung up on. Not staying here again

Staff takes good care of concerns even when very busy. The location is very well placed, although there is remodeling and rail construction nearby.

Extremely disappointed with my stay at this Hyatt. Staff were fine; room was very clean. However the breakfast was so disappointing that it set off a bad start of the days. Quality of the cleanliness of the room was excellent so maid staff have to receive high marks.

Rooms are spacious and comfortable.However the lifts are old and took ages to come.At first we were assigned a room opposite a room with it’s door left opened that smelt of weed. So we were rather uncomfortable and asked to change to another room.Breakfast was adequate given it’s complimentary for all in house guests.Lobby area is nice and comfortable Location is good as it is 5 minutes’ walk to Ontario Mills Mall.There’s also free parking which is nice. If you drive 5 minutes from the hotel, there’s an In And Out Burger where you can taste the best burgers mostly available only in California.you drive eastwards for about and hour you can go to Desert Hills Premium Outlet (which is overrated by the way)One unpleasant event which happened on the early morning of September 3( 2026) was the fire alarm that went off at 2am which asked everyone to evacuate. We got outside and were told it was a false alarm.That was a really bad experienceI should also mention that the TV in the room worked in the strangest way. We had to press “OFF”(on the remote) to turn on the TV, and press the same “OFF” button to turn the TV off. What a joke.