This review is for Message Heights Cedar Park, Texas Only!!!Posting this review based on my recent experience. The Lead Phoenix was unprofessional and need Customer Service training . The Therapist Holly I will no longer be requesting. I moved my membership to another location based on my experience at Cedar Park Massage Heights.Therapist, there was NOTHING the Retreat Director Sean did to rectify the issue. I have been a member of Massage Heights for approximately two years. I have notever experienced any problems previously. Until one day, I requested my regular appointment with Michelle, and I was informed that she was not available, so I was scheduled with another therapist, Sarah, who was absolutely a great therapist. When I scheduled for the following month, I was told that Sarah was a Tier 2 and there was an additional fee (gratuity). Which was fine. I was informed that Sarah had left, so I was recommended the next best therapist, Holly. I remember the first time I met Holly, I initially had a gut feeling that something was off with her. I just could not figure it out. The second time, I went ahead and asked for Holly again. I was scheduled for July 20th, at 4pm. Then, out of nowhere, I was contacted by Phoenix stating that Holly no longer wanted to service me. I asked Phoenix why, she stated that she was not able to disclose that information. Which did not add up to me. The only two reasons are either my race or because Holly felt that I did not pay her enough extra money over her gratuity. The Retreat Director allowed this situation to occur and escalate. How do you refuse service to someone that did not do anything, and you cannot explain to the customer what they did? This type of behavior is unfortunately done to so many people. It's sad that in 2025, we are still experiencing this type of treatment. So, I moved my membership to another location because I expect to be treated with dignity and respect. Whatever Holly's issue is, it's not my problem, it's something going on internally with her. I do not recommend Massage Heights Cedar Park. I'm not sure if their management changed from the time I started my membership, but clearly there is a serious problem at this location. Kudos and MUCH appreciation to Tori (Retreat Director) at Massage Heights Mueller for stepping in to assist with my relocation and for your excellent professionalism, management and customer service.