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T-Mobile Authorized Retailer Mobile Phones

Visit the T-Mobile store in Charlotte and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12820 S Tryon St #130 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Website: t-mobile.com

Phone: (980) 859-1166

Cross Streets: Near the intersection of S Tryon St and Steele Creek Rd

Opening soon · 10 AM

  • Tue 10:00 AM - 8:00 PM

12820 S Tryon St Charlotte, NC 28273 ·217.79 mi

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Reviews

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1.0 5 reviews
5 star
0 4 star
0 3 star
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1 1 star
4
Anne V. 05/28/25

My reception is terrible! I'm only staying with T Mobile for now because I'm on a contract. The wait is unreasonably long each time I come in. I know that I'll be there for at least an hour....

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Tamara W. 11/10/21

This store didn't deserve my 1 star rating Bc they're all unprofessional and shows no customer service etiquette. I had a horrible experience there yesterday with Thomas he was a complete mess...

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Kate A. 03/24/21

Sprint was doing so well, until T-Mobile merged with them. Now their customer service sucks. They wouldn't listen to me when I said my phone was broken, and told me to call customer service. Go to...

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Ellentinya D. 06/08/21

This place is absolute trash. The employees all have nasty attitudes or they don't know what they are doing. You walk in the door, no one greets you. I tried to give them the benefit of doubt due...

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Chris F. 08/10/20

Terrible service and they won't put on a mask over their nose. They tell you a new phone with take 10 minutes, no deals (paying full price there) , and it takes a full hour to replace your...

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