Update: After I contacted Hertz's customer service team directly, they got back to me fairly quickly. They reviewed the situation and agreed to honor the terms of my original reservation, even...

Prepaid 30+ days in advance and the vehicle they had for us had expired tags and no other vehicles available. Their solution was for myself to do a vehicle swap at sky harbor taking a van they...

Made a reservation....everything online says they take debit and credit cards and showed up and was told they don't accept debit cards anymore.

Had the worst experience. Had a confirmation number through Orbitz and drove all the way to get the car and they said they didn't have the car. Never again. I'll choose another car company.

Shoutout to Melissa at the Hertz at Mesa Phoenix Gateway Airport -- she was AMAZING! I picked up my rental and quickly realized the car smelled like cigarette smoke. Melissa didn't hesitate for a...