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Website: sonesta.com
Phone: (909) 820-0705
Open now
- Sun Open 24 Hours
425 W Foothill Blvd Rialto, CA 92376 ·2137.58 mi
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Amenities
- Swimming pool
- Wifi
- Smoke-free
- Family friendly
- Parking
- Accessible
Reviews
tripadvisorI never stayed at place more dirtier then this one.. After I notified the management that I will have my kids staying with me they gave me a smoking room which I didn't know until I walked into it. First thing as i opened the door was a bad smell of cigarettes that's when I knew it was a smoking room. Lucky kids where still in school and not with me at that time. After a quick look around with my wife we started to notice other things that were unsanitary for the room, which was burned cigarettes holes on the bed covers , dirty air filter cover for the air conditioner, and dirty ironing board with no iron whats the point of having that. Then i made my way to the restroom which got worse the light switch looks like nobody ever cleaned it or wiped it down, the bathtub floor was really dirty like then don't know what comet or ajax is, shower rack rails had dirty finger marks on them and the towels that they put in there look like someone used them and folded them an put them back to be used again. After we found all these things I started to take pictures to show management. The manager then said that the room is brand new and that. Nothing he can do, which is a big load of you know. He said that he can't give me a discount or move me to a different room and that I don't need to show him any pictures of room and that I don't need to posting reviews about this situation. So with that being said I forced to stay in this unfit and unsanitary room because he don't want to give me my money back or switch rooms.. so I want everyone to know what I have to go though before u consider staying here this place is a definitely no go unless you have no other option witch there is plenty of other places you can stay at then here.
MoreAbsolute morons, they call me to check into my room, telling me I had to get there before 8:00PM or they would give my room away. I made a reservation seven days before to make sure I would get a room, specifically a non-smoking room. I show up at the hotel at 7:30 PM and they tell me the only room they have is a smoking room. I told him that I specifically requested a non-smoking room and he said too bad. He says “We have another hotel 3 miles away“ so he called and they had a non-smoking room available. He tells me I have to cancel the reservation that he cannot do it, I’m standing in front of him at the window at the hotel, why do I need to call somebody else and cancel the reservation? Morons!
MoreStayed here for one night but all their staff were great and very friendly. Very clean room nice comfortable bed and nice hot shower.Hotel has great location to food and highway. I will definitely stay here again.
MoreWorst customer service EVER! ! These people care NOTHING about you as a person, only your money. My husband had to stay for a few days here, and these were the RUDEST, most ABNOXIOUS people you can possibly imagine. He was already going through a really rough time due to separate circumstances, having to deal with these people too, was too much. Sleep in the gutter before you wind up here, PLEASE! Places like this, are usually a front for illegal activity. Also, FILTHY carpet, and pretty much no breakfast, to boot!
MoreStayed here overnight during thanksgiving ..I would have rather slept OUTSIDE! !!! I slept on top of the covers because I was scared to get under them..just let me do it this way*hard bed* flat pillow* room smelled HORRIBLE * CARPET WAS DIRTY * toilet wouldn't flush* room was horrible * room was horrible * room was horrible * lady was SOOOOOOOO rude....
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