The Palo Alto Budget Car rental office was pleasant and clean. Ben helped me get the exact car that I requested. He was very courteous, kind and helpful. A rarity these days, I must say! The...

Horrible. Had a pick up at 4 PM (why do they allow us to pick up at the time of closing if they're not gonna be there?????), called to say I would be 3 minutes late for pickup, and the...

When I picked up my rental car this morning (April 13, 2025) I was dismayed to learn *only at that moment* that the office will be closed on Sunday, April 20, the day I was scheduled to return the...

I arrived at 1158 to return a car on a Saturday. I was flying out that day. It was closed. I called the Avis number and the guy working the counter comes speeding around the building in his bmw...

We've been renting from Ben at Budget in Palo Alto for years, should have written a review earlier! It's a great place to rent a car! Small cozy branch, helpful staff, affordable & fair prices...