The pictures online look nice, but in person it is the opposite. The rooms are not clean, the, there is no Complimentary breakfast. The front counter person was nice, but ineffective.

Arrived in room at 3:15 pm noticed immediately that the TV did not work. I called the front desk. The guy came within 15 minutes and told me he couldn’t fix it, but the maintenance man would come. Never cameI was awakened in the middle of the night by people talking very loudly in the room next to me, at 5 am there was a man standing right outside of my room, singing, a crack cocaine song, and another gentleman, yelling, Viva, La Raza, and other phrases in Spanish.. I looked out and could tell they were two homeless guys that were in the room next to me.Upon checking out, at 6:30 am I told the gentleman at the desk about the TV that didn’t work.. and was attempting to tell him about the homeless guys, but I could see he wasn’t interested in listening to anything I had to say he just shhugged his shoulders. The bed was terrible, high in the center and collapsing towards the edges. The room was basically clean. I travel to Costa Mesa several times a year, I won’t be staying there again

We booked this hotel through Hotels.com based on the photos and description, but the reality was drastically different — and honestly, pretty concerning.When we arrived, we were given a key to Room 1. Upon opening the door, we were immediately hit with a strong musty/moldy smell. The furniture and walls looked dirty and neglected, and the bathroom had visible black mold around the baseboards, along with signs of water damage that still appeared wet. We didn’t feel it was a safe or healthy environment for our kids.We went back to the front desk and spoke with Aaron, who was kind and understanding. He offered us another room to try. Unfortunately, the second room smelled strongly of cigarettes and marijuana, despite clearly being marked non-smoking. It was hot inside with no thermostat — it looked like it had been removed and never replaced. This room also had mold in the corner of the bathroom ceiling, and even worse, we found what appeared to be blood stains on the walls both inside and outside the room.We immediately returned to the front desk and asked for a refund, only to be told that no manager is on site Friday through Sunday, which seemed odd given those are peak days for hotel stays. We left the property and booked a different hotel.After multiple follow-ups with Hotels.com, we were told the manager finally responded — and refused to issue a refund, even though we never stayed the night and returned the key right away.This hotel is misrepresented online and appears to be in serious need of a health and safety inspection. I strongly urge others to think twice before booking here — especially families with children.

The room was ok except for the air conditioning that was not working during the day as there was no thermostat to control the temperature . The most inconvenient thing was how the power outlets would go out every now and then including the ones for the fridge and the microwave making it hard to warm up or store food . Housekeeping was done everyday so that is a plus .

Nice people on the staff here who are super responsive to requests. That includes the manager who lives on the premises with his family and is always available and always provides excellent customer service.The location is great. In and Out is literally a few steps away. Chick fil A, McDonald's, Raising Cane's Chicken Fingers, Denny's, Pollo Loco, Sonic Drive-In, IHOP, Taco Bell, Panera Bread, Target, Rite-Aid Drug Store, Sprout's Market, Seiwa Market, Domino's Pizza, Tokyo Central Market all within one block on Harbor. And this Harbor block is planted beautifully. I know. Outrageous convenience. I never need to bother with (expensive and who-knows-what-else) delivery.For what it's worth, it's mostly nice SUVs and nice pick-ups parked at this motel.Also, I've seen the staff turn away questionable folks. It could be some of those folks who have submitted some of the over-the-top negative reviews.This is my go-to place when I have business in the area. I've never been disappointed.