My gf and I stayed at the Cozy Inn 7/24-7/26. I was checked in and “helped” my entire stay by the front deskman named Kora. He said he would “hook me up” and gave me a free “upgrade” (queen bed to king sized bed). As we were unpacking we noticed the room was in rough shape. Although we weren't expecting the Ritz for the price point and reviews this place had, what we weren't expecting was black mold by the front door and air conditioning (see photos attached). I immediately told Kora at the front desk but he told me they were at full occupancy and we could not move but that he would move us “1st thing in the morning” so we toughed it out. Expecting to be moved in the morning and some type of compensation for our inconvenience I was met by Kora with complete unprofessionalism. We were not moved “1st thing in the morning” as promised. We were not given any sort of compensation. He would not let me speak or get in contact with a GM. He constantly checked out in the conversation with him checking his computer mid conversation, eye rolling, lack of empathy and eye contact. I’m not one to complain or even post negative reviews but this needs to be addressed. Although the conditions of the hotel were even below standard, I witheld my frustrations with Kora and the situation my girlfriend and I were placed in. However, our hotel room, his poor customer service, and his inability to treat his guests with common respect and decency are why you see my post here today as well aswhy ill be making a case with the boards of Orange County Health Care Agency and Costa Mesa Code Enforcement. Cozy Inn staff or any previous guest of theirs, feel free to reach out to me in regards to my claim/case. rozollc@yahoo.com

I am use to hotels/motels common practices that you can check out earlier before the check out date. I reserved for 2 weeks but soon realized I needed to relocate to a different location and save a 1 hour daily commute. However, Unlike just about all hotels/motels common practices this Cozy Inn refused to refund my money for the 2nd week. Also, the hotel is old and not very good. The hot water takes 5 to 10 minutes to get hot. Also, I asked 3 days in a row to check out 1 week early and was told the first two times that I would receive an email after the staff checked with the manager. An email never arrived. On the 3rd day I checked at the front desk and they said that they would not refund any money. So, Never stay in this Cozy Inn unless you are desperate.

Soooooooo Disgusting!!!! NOTHING IS CLEAN! Beware of them keeping your deposit. DO NOT stay here. You will be up all night wondering what is crawling on you.

It is not what it seems like from the photos. It was old and smelly. The owner was rude and did not give me back my deposit. Overall my rating is a 0. Very unsatisfying.

This place is a skanky scam. They kept my $50 deposit because I wiped off their table with their 99 cent hand towel they called it damages, because it was cherry drips ..... you dont know how to do laundry there? He said he wanted to charge me an extra $23 as well. So $73 for a hand towel. That's freaking garbage. The air conditioner was banging all night number 3.....