I came here during my lunch break on a Friday to book some Japan Rail passes for my upcoming Japan vacation. I was immediately helped when I walked through the door, and all of the people working...

Reduced staffing means office is not open to walk in. Only doing business by appointments. They need to get back to pre-pandemic operations like most other businesses

We wanted to purchase JR rail passes so we contacted IACE and submitted the required information online. My wife also spoke to their NY office and they helped coordinate an appointment for the...

Very nice experience! I was searching online to purchase the Japan Rail pass, which according to everything I read had to be purchased outside of the country, and after looking around, Iace had...

Excellent service and best price found for the JR pass. They issue the voucher right away so you don't have to wait in the mail. The location is near Tokyo Central where you can grab a snack...