We are Elite members with Marriott and decided to stay here to celebrate a birthday. Normally with “full service” Marriotts there are some nice perks, the M Club being one of those. Disappointing experience overall. Starting from the overpriced parking at $45 per day, ridiculously overpriced meals to the “Bayview” they upgraded us to and no M Club.Let’s start with their “upgraded” room to the view of the bay. What a joke! We had a great view of a parking lot and two huge palm trees that blocked the view of the bay.We were given vouchers for their Continental Breakfast at the restaurant which was so bad we opted to pay for breakfast elsewhere the next morning. You could opt for room service: Continental Breakfast (juice, coffee & basket of pastries) $30 or All American (juice, coffee, eggs, meat, toast) $36. There was also water available in the room. It was “complimentary” to us because of our Elite status but would normally be $9 per bottle. Once again, why are you overcharging guests with these exorbitant prices?!?We requested a couple of pillows the first morning after breakfast from the front desk. Upon returning in the evening, they were not in our room. Called down to front desk and said they would send them right up. Three phone calls and an hour and a half later, they finally arrived.The room is outdated and not very well taken care of and in this neighborhood and the price you are paying, we truly expect a better experience.

Old and uncomfortable room Takes money from my master card many times

Never received a single response:Dear Mr. Hartwell,I am writing to express my disappointment regarding my family’s recent stay at the Newport Beach Marriott Bayview. I take no pleasure in writing this email because I have been a loyal Marriott customer for many years. I am a Lifetime Titanium Elite member, and through my career with Major League Baseball I travel extensively, spending thousands of dollars each year with Marriott properties across the country. Marriott has long been my hotel brand of choice, which is why this experience was so disappointing.Unfortunately, this was one of the poorest Marriott experiences I have ever had.To begin with, the refrigerator in our room was not functioning properly. We stored food inside, only to have it spoil because the unit was broken. We reported the issue immediately, yet it took several days—and a follow-up call from me—before it was finally replaced. That simply should not happen.The rooms themselves felt tired and outdated, and the condition of the bedding was unacceptable. There were visible stains on the sheets, which immediately raised concerns about cleanliness and quality.I also booked two rooms for my family and was extremely disappointed with how the breakfast benefit was handled. I understand hotels have policies, but exceptional hospitality requires good judgment. As a Lifetime Titanium member who has demonstrated years of loyalty to Marriott, I expected a reasonable effort to accommodate my family. Instead, the front desk representative was unwilling to help in any meaningful way and showed little interest in finding a solution. It wasn’t simply the policy that was disappointing—it was the complete lack of customer care.Safety became another major concern during our stay, particularly on the Fourth of July. The parking lot was filled with individuals whose behavior made many guests uncomfortable, and it was obvious that security staff were overwhelmed. There simply did not appear to be enough security personnel to maintain a safe environment. My family genuinely felt uneasy, which is the last thing any guest should experience while staying at a Marriott property.The hallways were noticeably dirty, the food was mediocre at best, and the overall level of customer service throughout the hotel was far below the standards I have come to expect from Marriott.One additional observation that several guests commented on was the baby doll positioned on top of the front carport. From a distance, it looked disturbingly realistic and gave the appearance of a possible crime scene. It created unnecessary concern for arriving guests and is something I would strongly encourage the hotel to remove.Perhaps the most disappointing part of the entire stay was that this is the first Marriott property I can remember visiting where I was never once thanked for my loyalty as a Lifetime Titanium Elite member. While a simple acknowledgment may seem insignificant, it reflects the overall culture of hospitality at a property. Throughout our stay, there was little indication that guest loyalty or satisfaction was a priority.This email is not written because I enjoy complaining. Quite the opposite. I genuinely enjoy Marriott properties and have proudly recommended them to friends, family, and colleagues for years. Unfortunately, after this experience, I can honestly say we will not be returning to the Newport Beach Marriott Bayview, nor can I recommend this hotel to others.My hope is that you receive this feedback in the spirit in which it is intended—not simply as a complaint, but as constructive criticism from a loyal customer who believes this property has fallen well short of the standards associated with the Marriott name. I sincerely hope meaningful improvements can be made so future guests do not leave with the same level of disappointment that my family experienced.

This was the worst hotel experience I have ever had. We arrived around 8pm and they did not have the room type we booked so they down graded us. First thing we noticed is the room had a bad smell. The balcony was basically a little tiny area to walk out.. two of us could stand there but that's all the space there was. The bed was so squeaky. Even a small adjustment made a loud squeak. The air conditioner was blowing directly at the bed so we had to turn it off and the room got very stuffy. The pillows were like rocks and only body pillows on the bed. And the bed was so soft and felt bumpy. You could hear people talking in the other rooms next to us and this happened until about 1am. We were on the 9th floor on the pool side, which I specially asked not to be over the pool, and we could hear people yelling and talking up until around midnight. And there was loud muffled music coming from a bar or something until maybe 2am. There were other issues in the restaurant that I won't even get into here.

This hotel is severely lacking in all areas and is definitely NOT up to the Marriott standards that I am used to enjoying as a Bonvoy Member.I booked an Upgrade for the Bay View, which in fact, is NOT a Bay View at all. You are actually overlooking a drainage ditch, turned into a wetland Swamp that smells at night. The afternoon female Front Desk Staff are exceptionally rude, smug, and unfriendly. Evening male Waiter & female Bartender were also not friendly and welcoming. Wallpaper was peeling off the walls in guest suite & bathroom. There was a large...approximately 9 long gap... between the ceiling and the window frame where the trim was separating. Cigarette butts were strewn about in the Valet parking and along the landscaping areas. I counted 32 of them and clearly, they had been there for some lengthy amount of time because some of them were starting to decompose.The posted State of California Inspection Code sticker in the Elevator was ½ peeled off and what was left was illegible. Dark and shaded stains were numerous and noted on the carpets in the guest hallways. Plastic, cheap, dusty flower arrangements in the lobby area were disturbing. Dirty plates, flatware, and glassware were left on tables outside, and this attracted flies. Maintenance doors were missing large amounts of paint. Restaurant is only open for breakfast til 11am. No lunch hours and the restaurant reopens at 4pm for dinner. Guests were encouraged to order the very expensive in-room dining service or to use Door Dash for meal delivery. My stay and my experience at the Marriott Newport Beach Bayview property has me questioning whether or not, I will continue to be a Bonvoy member and I most assuredly will absolutely NOT recommend this particular Marriott property to any of my business colleagues, friends, or family members. Many other NICER, FRIENDLIER, and CLEANER hotels in the local area to stay next time.~Hard Pass. ✔️