I Love this place it's been a long time since we have found some place to just relax and get excellent Service from the front desk everything is great here and we will always come back here very clean and chill

2nd night out of 6 nights here and I'm already leaving a review. I've never reviewed a hotel before but this is the worst. I'm not picky by any means... But I have to say something about this place: Tv has no signal. Wifi is basically non-existant. No housekeeping (no new towels or anything after two days). Bed not cleaned after two nights of sleeping in it. No new wash cloths, soap, trash bags, etc. (I literally had to go buy toilet paper!) I went to the front desk but there's no night staff to help, which means there's zero security or help if you need something. No phone or other amenities (I.e microwave, hair dryer, clock, dresser, or even a full length mirror) This is basically an empty room with a bed where you do everything yourself, and you have to supply everything yourself (even tissues). I'd recommend another hotel where they actually get you the things you need. This should be much cheaper (they're charging hotel prices but you don't even get hotel service). I've had hotel rooms for half of this price and I at least had clean towels. This place is a joke. I'm mad that I still have 4 more nights here, but I'm stuck. Go somewhere else! This place is horrible. I don't know how they're still in business. OH! And good luck parking. I had to park somewhere else because the spaces are so small and they over pack the lot. Can't even park at a hotel that I'm paying for!? Um, bye.

Although it says no fees cancellation checking out after trying to stay one night is not possible. Human excrement left in the bath had to be cleaned out before allowing my grandson to bathe. Very little to no service. Bad attitude for asking for towels. Told them I was checking out early and would pay for the night I stayed. I had to go back through OVC travel which did nothing to satisfy my concerns. Because I didn't make a formal complaint I have to use other means to try and get my deposits back for 3 nights. Do not stay here or use OVC travel. Rude and untrustworthy family taking advantage of people. Stealing deposits for the sake of laziness.

I was looking for the hotel stay in Santa Ana CA, and the booking.com website popped up with this hotel. The price was so attractive with 3+ stars rating, and I was on it. It was a big mistake ever after checking in this hotel. I gave a 1 star rated for this hotel due to 0 star rating unavailable. The room was so dirty, the bathroom door was almost broken and couldn't close, and the environment outside was horrible due to its surrounding in very bad neighborhood. We were expecting the door got knocked out at night time or the car got stolen in the morning. We could not sleep at all.

The manager, rooms, and parking are horrible. It is cash only even though the website states they accept visa/mastercard. You have to leave a $5 deposit for 1 room key & remote. the beds are hard as a rock and the rooms smell horrible, the carpets are gross, the bathrooms are full of mold. I use singular because I got 2 rooms & both were the same...NASTY! Our room did not get cleaned the 2 days we were there. I had to throw out my own trash. The housekeeper I did see was starring me down because I went from room 103 to room 215, like I wasnt supposed to have a key or something. I had to stare her down right back for her to back off. Dont wase your money on this DUMP!!!