I booked 5 nights and didn’t stay. Both rooms that I was offered had basic safety issues such as a broken access door (slider to shared balcony), no installed working smoke alarm ( found in a dresser drawer along with hangers and dead bugs) and wall air conditioner with black mold on it. When I returned the key, the staff member asked why I wasn’t staying. I let him know my concerns about safety with the smoke alarm, door and air conditioner. He shrugged and gave no reply.

worst hotel ever littarly !!! the lady and her husband thats r always in the front desk are very rude they willl not listen to you ,for example (the room they gave us was really small and all the way in the back it had such a strong nasty smell of ciggarets mixed with something dead or something no joke and to top it all off the microwave was coveres with some brown liquid sticky stuff and 2 ciggaret butts in side it and let me remind you they got a sign of no smoking or no pets or u will b charged a 250 fee ...they treat us as if they don t like us and give us the most damage dirties room they have .this is coming from someone thats been there many times ,so im stating facts .trust and bealive we r not the ones who like to complain me nd my bf really dont like to bother people we always have our own sheets nd blankets so we rarly even bother the maid everytime we stay at hotels .BUt honestly its like they have something against us and i have no idea why wen all we have done isBEEN NOTHING BUT loyal customers 2 them only reason why we havent moved is cus my husband job is close by and we r nothing but nice and never have been rude to them .its filled with cocoroaches dirty in alll the cabnets ive open .the bathroom is reallly nasty gets clogged everytime we use it for no reason nd we have been asking for a fridge for the last 3 days we have been here becouse we have no fridge in our room and they told my husband to get it in the back we cheked the back and theres trashh all over the ground the 2 small fridges had old wet food in it nd it was a nasty rotten fungist rusty fridge ,they had the nerve to tell him to clean it ourself nd to clean the mess in our back yard .and let me remind you they have NEW REMODLED ROOMS but they wont give us one of those !their excuse it ( oh those r only for people who r here for one nighters only im sorry )i dont know what to do anymore !we r going to have to move thats the only thing i can think about

This time around the room I got was very nice and remodeled. I didn't recognize the new management but they were very friendly. The rooms are very comfortable and I really like the new layout of the rooms. Great stay.

I like the motel and enjoy my stay like new management good location nice large spacious remodeled room will visit with my family again old town tustin their is tiny swiming pool at property like this place

There are pretty much two reasons to stay here. It's affordable and the location. The price is cheap and sometimes the motel offers a weekly rate. This is a motel not a hotel and so naturally many of the accommodations one might find at the holiday inn won't be here. Concierge customer service isn't here. Why? To keep the rent low. That being said, if you're staying the night and the room isn't working out, go to the front desk. Going in person seems to be the best way. TV not working? Ask. Need a towel? Ask. Can't hurt to ask. The other reason to stay here is the location. It's near the intersection of the highways. Nearby is a laundromat and many restaurants. The airport is nearby, as is UC Irvine. Disneyland is not too far away. Next door are a couple parks.