At check in the front desk agent was very unwelcoming and disinterested. She was quick to tell me that check in is at 4 pm and no rooms were available, but the agent next to her was telling some other guests what WAS available. She goes on break right after dealing with me and Miguel comes out. He was awesome and got us a room. Kudos to Miguel. As a Marriot Member and a MMP traveling EMPLOYEE I didn't appreciate the treatment, Miguel saved the day. The size of the room was nice and it was clean, but a few of the lights were not working. No Valet and No Bell staff. The location was decent tor a Disney Trip. Being a Marriott branded property I was expecting a certain standard, but I was sadly mistaken. Will not be returning.

We truly appreciate all those who work at this location. All those who work as representatives of the Marriott hotel in Garden Grove, CA who have been patient, accommodating and welcoming. Thank you for the good experience thus far. - The House Family

Took a trip to Disneyland, got woken up at 5 am to the fire alarm going off, the staff left everyone outside with no explanation. Another women said this is the second time this has happened to her. Very unprofessional

This is my favorite hotel, excellent customer service and professional management with care, Britney is the best person I’ve seen at this hotel she’s very professional, welcoming and helpful. Thanks a lot for everything and God bless you..

I do not recommend this hotel. When I arrived to check in, I was told that their credit card machine was not working, so the staff wrote down my credit card information on a piece of paper. They then asked for my phone number and wanted me to sign and date the same paper.I asked if I could simply return when the machine was working, but they told me it had already been down for approximately three weeks. In my opinion, allowing this practice to continue for that long is unacceptable and creates an unnecessary security risk.As someone who has previously experienced identity theft, I was extremely uncomfortable leaving my name, credit card information, phone number, and signature together on a loose piece of paper. I took the paper containing my information with me and chose not to stay at the hotel.A hotel should have a secure backup process for handling payments—not collect sensitive customer information on paper for weeks. Based on this experience, I cannot recommend this hotel.