Absolutely do not stay here! This hotel is completely run down and in major need of renovations. I booked a large suite for 3 people to share. When we arrived it was over 90 degrees in our room WITH the air running. It was a small portable looking AC sitting outside and ran through the wall… they also promised a kitchen. Their “kitchen” consisted of a tiny sink that would only run hot water, a dirty fridge, and a microwave. We ended up moving rooms right away due to the temperature and the next room was one of the worst I’ve ever been in. You can tell they did minimal renovations throwing some paint on the walls, newer carpet and smart door locks. They should have passed on the locks and spent that money on the room. The beds were metal frames you by from Amazon (non matching and different heights), the mattresses have to be the cheapest you can get, and the pillows were a joke. The bed linens were also dirty and very uncomfortable. The bathroom was just gross. Toilet was dirty, mold and rust in and around the tub, paint was peeling from the ceiling, and I doubt the tile floor/grout has been cleaned in a long while. A mini fridge was sitting in the bathroom, but plugged into the bedroom. The other outlets had cords ran to other things in the room, very messy look. The baseboards were coming off the walls, crooked lamp shades, everything was just really dirty. I’m a local and stayed here for a night because our home AC went out. I wish I had just stayed at home. Roughing it in the heat would have been a million times better than this place. I can’t recommend this place to anyone…

We were in Springville for a destination wedding. I read the negative reviews after booking and was relieved when we opened the door to find a spacious and comfy room. I'm super picky about hotel beds and found theirs to be very comfortable. The linens were soft (sheets and towels). They had a mini fridge with counter space, allowing for simple food prep. The room appeared to be recently painted. Java Express Coffee is across the street and a great coffee/breakfast option.

I booked the Springville Inn a year ago for a wedding in November 2024, choosing what I thought would be the second-largest family suite for four people. Unfortunately, when we arrived, I was pretty disappointed. The room turned out to be just a regular-sized hotel room with a full bed and a day bed/trundle combo instead of a couch.The place felt really shabby overall. The windows were single-pane, and instead of central heating, there was only a small space heater and a tangled mess of old extension cords. Plus, the beds squeaked loudly with every little movement, which made it hard for anyone to get a good night’s sleep.To make matters worse, we were told that room service didn’t start until 1:30 PM. However, when we returned to our room after the wedding, we found it hadn’t been serviced at all. It was frustrating, especially since we were looking forward to a little refresh after the long day.The bathroom wasn’t great either. The shower head was hanging off the wall, and for a room meant to sleep four, we were given just two towels. I had to call a couple of times for more towels and finally got the odd suggestion to grab towels from the room next door, which felt pretty unprofessional.Getting to the nearby pizza place was another challenge. We had to walk down a set of stairs that were covered in discarded kitchen equipment—a definite trip hazard.For $650 for two nights, I can't recommend the Springville Inn. There are definitely better places to stay that would offer a more comfortable experience.

Terrible customer service. Hotel is refusing to refund $1500 even though 2 nights were cancelled. The hotel is claiming it's not refundable however it was confirmed that it was refundable at the time of booking. Submitting a credit card dispute, but hotel should work on their customer service.

Toilets don’t flush, bug infested rooms with flying bugs that bite you all night, breakers pop leaving you without electricity, ceiling fans do not work, keypad door locks do not work leaving you locked out of your room. No management on site nor do they pick up when you call. The restaurant is not open. There have been multiple sewage issues in all of the downstair rooms. Completely flooded with sewage waste. All of the hallways flooded with human waste and TP. The hotel just lets the rooms air/ dry out and vacuum the carpets and rent it back out. Unable to sit outside on the patio because the mosquitos are so bad from the ongoing plumbing leaks. This hotel is toxic and dirty with management that is rude, verbally abusive and have absolutely no clue on how to run a business. See below pics of sewage in bathrooms, carpet and hallways.