We experienced excellent service from Ibrahim Ibrahim who brought us from Seattle International to our home in Tacoma after a ten hour flight and a very long day. He was courteous, helpful, and kind - and an excellent driver. For those who use Shuttle Express, you can request him as your driver.

I used Shuttle Express for both Drop off and Pick up to SeaTac airport on a recent trip. The drivers were courteous, helpful, and early for both legs of the trip, so I can highly recommend their services.

I am genuinely disappointed to recount my horrendous experience with Shuttle Express and SEA Black Car Service. What was supposed to be a simple and hassle-free pick-up from Seatac airport turned into an ordeal that left my family and me utterly frustrated and uncomfortable.Upon our arrival, we expected our driver to be waiting with a sign bearing our name at the baggage claim area, as communicated beforehand. However, that basic expectation was not met. Instead, after my wife sought out assistance from various individuals, the driver finally approached her. Rather than guiding us smoothly to the vehicle, the driver left us with unclear instructions and disappeared to retrieve the vehicle without any explanation or clarity on where it was located.To our dismay, we were instructed to wait outside in the cold and rainy December weather—a wholly unexpected and unwelcome situation. When communication with the driver became problematic, I reached out to Shuttle Express for assistance. Unfortunately, the response from Dan, the General Manager, was not only unhelpful but also callous and indifferent to our situation.Despite explaining our difficulties—my wife's elderly father and his girlfriend's health limitations, along with a considerable amount of luggage—we were met with a complete lack of empathy or concern from the manager. The suggestion to walk through the inclement weather to locate the driver bordered on insensitivity, leaving us freezing and drenched.Eventually finding the driver, the experience did not improve. The vehicle description provided was insufficient, and loading our own luggage into the car added insult to injury. The driver's lack of acknowledgment or apology compounded our dissatisfaction, leaving us feeling completely disregarded and neglected.What further compounded this dreadful experience was the lack of follow-up or concern from the company. No attempt was made to check on our well-being or address the distressing situation we had endured. This appalling level of service, coupled with the complete disregard for customer comfort and satisfaction, has unequivocally solidified my decision to never patronize Shuttle Express or SEA Black Car Service again.Regrettably, I cannot in good conscience recommend this service to anyone based on the appalling treatment and utter lack of regard for customer care that my family and I experienced.

I'm a corporate travel agent and we use Shuttle Express in Seattle for a couple of our VIP, high-touch accounts. I've been in the travel industry for over 20 years and I can honestly say this is one of the BEST and most professional ground transportation companies I've ever worked with. They completely understand what is important to the client in all areas, from booking, cancelling, quick response times, accuracy, attention to detail, customer service. They have nailed every little detail. I particularly love the email confirmation they send out. Easy to identify all the info you need, everything clearly outlined....and as an added bonus, they have a link in the email confirmation to track your drive on the day of the service!

Wife booked this for pick up after our return from our Alaska cruise. Important to know they waaaayyy overbook this shuttle don’t expect to get anywhere in a timely manner. Took us about 45 minutes waiting in line to get on. We checked our luggage with the ship to the airport. We should have taken an Uber to the light rail instead to get to the airport.