AVR canceled my reservation less then 12 hours before pick up.,We have no cars .Do not book with them. Still have not received my refund.

Dirty,filthy and very bad smell inside the van!!! Van was almost empty gas when we got it!!!!We got the van @ LAS and return to LAX they dont want to give the $200 deposit because they charge us for the gas good thing we took a video of the condition/milesge/ and gas , they told us to email a screenshot of the gas gauge but gave us A FAKE EMAIL ADDRESS to complian!!!! SUCH A SCAMMER!!!!!!!!!!! DONT RENT A VAN HERE COZ YOU’LL DEFINITELY GONNA HAVE A HEAD ACHE!!!!! THIS COMPANY WAS ALREADY REPORTED TO BBB SEVERAL TIMES FOR BAD REVIEWS!!!!!!!!!

SCAMMERS/FRAUDULENTThis company is awful. They do not care about the customer one bit. We were on our way to the airport when we received a text that they were out of cars and cancelling our reservation which was booked 3 months prior. Once we landed, we then received a text stating they were able to get a vehicle but the shuttle was down and we had to Uber to the off site location. We arrived to get our vehicle which was dirty. The rep also informed us that the past client complained about a low tire pressure but that it was just an error and not to worry. We stayed in Golden the first two nights to see a concert so we had only driven the car that day, it stayed in the hotel lot. The day we were heading up the mountain we felt that it felt off. We stopped and got a car wash and checked the tires. We had to buy a pressure gauge because they did not supply one in the car. Well let me tell you...two of the tires were at 48, one was at 28, and another was at 15. That's a serious issue. We could have blown out the overinflated tires or had one become completely flat. I tried calling with zero answer. Come to find out they are only open until noon on the weekends so we couldn't speak with anyone or swap it out. We decided to continue on as the tires were now all at the same pressure. We stopped along the way to check and make sure that they were holding. The low pressure tire was low again so we topped it off. We stayed in Breckenridge so we did not use the car from Saturday to Tuesday when we returned. However, my husband did make sure to check the pressure and fill it. On our way back to Denver we had to stop and fill the tire which is not a situation that is ideal or that we should have to do when renting a vehicle. We returned the vehicle in the same condition but cleaner and explained that the so called tire that was not leaky in fact was. The beyond rude associate asked me if I checked for a nail or took it to a tire shop to check. I was baffled and snapped back. We had to get on the shuttle because the ride man driving would not wait and we had to catch our flight. My mistake was not taking pictures of the vehicle on return. The company sent me my receipt copy via email and did refund our damage deposit. However, today, July 30th, I received an email from my insurance company regarding a claim for an accident on a vehicle I don't own. I called to question the claim and found out that this company, AVR Denver filed a fraudulent claim against me. They were claiming damage to the windshield which there was zero damage to anything. I believe that they monitor people's coverages and create fraudulent insurance claims since the customers have no deductible on them and most insurance companies just payout. I told my insurance to not cover it as they were planning to do. I tried to contact the company and was told the manager was not available. I asked for a name and was told they cannot provide it. I informed them that I would call back. I also informed them that I would be calling the police, attorneys general, and BBB for insurance fraud. The girl hung up on me. This is a company built on scams and fraudulent practices. Stay away from them. BTW the car we rented was a 2022 Chevy Equinox. We rented it 7/4/24-7/9/24. Just in case anyone else had an issue with this particular vehicle

This rental company obviously wants to take advantage of the people they rent to. Beware! My boyfriend rented a vehicle with them in July and 160 miles into our trip a powertrain symbol came on in several locarions of the dash. I could also hear a noise that my bf couldnt hear We lost out on our first day itinerary waiting over 6 hours for a replacement vehicle. It also should be noted they obviously had known about this issue cos in the glove box the manual had the page turned down to the very exact symbol. Power train fault symbol. 2+ 2 = 4. They knew this before giving this vehicle to us and both times with first vehicle and 2nd vehicle we received no paperwork. ????? The 2nd vehicle had a quarter size spot on the front windshield that we brought to their attentiion that was there when they did the exchange. We had pictures of 1st and 2nd vehicle but still didnt have paperwork from them. Do not rent from them. And research rental conpanies with reviews before giving out your money. This caused huge hardship for us.

BEWARE DO NOT RENT FROM THESE CROOKS!!Family and I rented a van from Phoenix, Arizona to New Mexico. On the way back the van broke down and left us stranded. We missed our flight that evening, they promised us they would reimburse our hotel and flight the next day. Guess what, they’ve been ghosting us for over a month now we are out of the pocket almost $3k.PLEASE BE CAREFUL OF THIS PLACE THEY SHOULD NOT EVEN BE IN OPERATION!!