Really disappointing stay. Used reward nights and got an upgrade, but honestly felt like a complete waste.Check-in was disorganised with no proper communication, and the room wasn’t cleaned until nearly 5pm. Noise was unbearable — karaoke blaring all afternoon and evening, and nonstop boom-boom music echoing through the building. Then cars were racing up and down Market Street all night with music blaring. No chance of any proper rest.The gym was a state — dirty, with used towels left everywhere — and the toilets by reception and the gym were filthy, with paper towels all over the floor and clearly not checked regularly.Expected far better. Definitely won’t be returning.

The customer service at this hotel is non-existent. You will find better service at the Motel 6. I am not kidding. I requested an extra blanket shortly after I arrived at 3 pm because I was not feeling well. Over the next four hours, I requested the blanket two more times. It never came. The beds here are ultra soft, which for me are not comfortable. It's really astounding that this is part of the Marriott chain. The staff here is clueless and the service sucks. Marriott, do better.

AC Hotel was conveniently located for restaurants, with wonderful Cuban restaurant La Bodeguita de Mima right next door. A self parking on site garage was a big plus even at $25/day. Our 2 queens room was okay, just standard. It lacked lighting but comfortable. Our greatest issue was the lack of communication between staff. We were told to sit in the breakfast area after we ordered cheeseburgers (excellent) from the front desk, but after 45 minutes I found out the orders had to go through the bar, so our food had not been ordered. Many other instances of unclear communication exist, but the final day if we had not kept one of our room cards we would not have been able to get out of the garage as registered guests had to scan room card. We were not told that as we checked out. Even with issues, we would stay here again.

AC Hotel Downtown Louisville turned out to be a great spot for our family to convene for my cousin's wedding. Room was clean, staff was amazing, and the lobby/bar area was great for hanging out. Anthony, the bartender, felt like part of the family. Only downside to this hotel is there is little room for storing clothes. Not a lot of drawers, etc. You have to live out of your suitcase.

My flight was cancelled on 6/23/24 due to the nationwide IT issues affecting many businesses. I am a Titanium Elite member and called to see if they could wave the charge due to circumstances outside of my control and thought with the flight cancel information it wouldn't be a problem. Spoke to both front desk and manager and it was declined. Terrible customer service and management. I would advise never to book this hotel and work with others.