Atmosphere, room, and value are excellent. The kids loved the breakfast. We were really impressed. Cleanliness gets an A. Staff gets an A+. Everyone was friendly, kind, and accommodating. We would stay here again.

The room was clean. Staff were very personable. Excellent customer care. The availability of the shuttle service was very helpful in getting to restaurants.

Its a nice hotel in the center of Downtown buffalo, everyone in the front desk was great but Randy is a especial guy. He will go above and beyond to make to stay great. Go Bills

Very clean rooms and comfortable beds. The staff was very nice and helpful. The complimentary breakfast had a nice variety.

Breakfast: no fresh fruits or vegetables. Instant eggs, food wasn’t warm and toasters weren’t working. Front desk staff: helpfulShuttle staff: helpful and went above and beyond. This is a great perk of the hotelRooms: unsanitary, outdated, unsafe, bedding stained, feces on the wall of my first assigned room, mold in shower and on A/C unit, smell, unswept, smudged windows. My first room had stained curtained. My second room had stains on the A/C unit. I could not get the remote to work. Value: very high cost but the shuttle offset Uber rides. I had to procure breakfast outside of the hotel. Safety: I wish the elevator required your room card to go up. Front door usually requires card but it’s broken so sometimes it’s locked and sometimes it wide open. Safe box in my room (very heavy) sits unsecured on a box which is also unsecured. The mold in the room made me feel unsafe. Room block sales staff: does not use one email thread (sent several, maybe 5+, emails of all different topics asking for follow ups to other threads), said they didn’t receive my emails but was unwilling to troubleshoot or try alternatives like a screen-share via zoom for my event details or a LinkedIn message, 3+ business days to return my calls. I could have emailed someone else at the hotel etc. I booked my team at another hotel due to this but they didn’t have enough rooms for me so I booked here.