I just want to give a HUGE shout-out to Chris at the Best Buy in San Carlos. This was genuinely some of the best customer service I've experienced in a long time. We came in looking for a...

BEST BUY BROKE MY COMPUTER!!! Brought my computer there to get more storage and boy was that a mistake. They suckered me into signing up for the membership at geek squad. The individual employees...

Absolutely unacceptable experience with Best Buy San Carlos. I drove two hours each way for an open-box computer listed as 'Good'. The curbside employee loaded it carelessly, standing on its base,...

It took almost 18 months and several service trips to discover that the original team had made several errors with the wiring install before the walls were closed up. I was really angry because...

Worst Best Buy is San Carlos. Geek mgr. ill-advised me to get pref cust discount, listed my card under someone else's name, with- drew $800.00 from me, I never got a discount, CS hung up on...