WHAT HAPPENS WHEN IT ALL GOES WRONG??Our annual trek via Amtrak from East to West included our renting a van Woody from VanVentures. We chose one that was identical to our own and made the reservation. BUT, then a massive server error in late March 2023 at Amtrak caused a shutdown of all traffic in and out of Chicago. OH NO!I called VanVenture and explained the situation and was glad to find that I had purchased the trip insurance. But here was a problem that occurred and for almost 15 days we were in constant text exchange with the folks at VanVenture as they went to bat for us. They immediately refunded all fees and other costs not associated with the direct rental and then spent so much time trying to rectify the remaining issues. And in the end, they made the refund directly. No argument, no excuses, no obfuscation. Keeping us informed at each step.When it goes fantastic, we write reviews. When it goes bad, we really write reviews. But here, VanVenture worked to fix a problem that came out of left field and created a resolution. Over 54 texts and 15 days, Lean & Wenxi went to work on the problem and how to solve it. And they did just that. And that is often how systems improve.So we are going to reschedule this trip for the fall and you can be sure we will be taking Woody out to our family homestead in Angels Camp to enjoy our time there.Thank you all for working the problem, and coming to a resolution. Blessings

I’ve rented from VanVenture multiple times. Their vans are amazing and they’ve really thought through everything you’d need for a weekend trip. I’d highly recommend renting from them and plan on renting from them again this summer.

Can't get enough of these vans! My third time renting and better than ever — these guys have thought of everything and couldn't make the rental process easier. The van is well stocked with amenities to get you comfortably through a weekend trip (or longer!) and they added video tutorials so that you can watch before check-in, making the pickup that much faster and smoother. 100% highly recommend renting with them — you won't regret it!