Very poor quality, cheaply made “gold” jewelry. Gave me an allergic reaction and they refused to refund me. Huge waste.

Extremely poor quality and awful customer service. Do not buy anything without the expectation of it breaking. I have two broken earrings from two different sets with the same issue of not latching and Uncommon James will not replace them. I have been a loyal customer for years and spent lots of money there. Extremely disappointing, especially given the price point of their jewelry. Might as well buy cheaper jewelry that are dupes because nothing here will last. Don't expect any sympathy from their customer service if you reach out with issues.

This place has the cheapest jewelry the price tag isn't but the pieces are garbage. The employees are a bunch of idiots who walk around staring at themselves in the mirror then to think about helping customers. TRUST ME DON'T WASTE YOUR TIME OR MONEY at this place

Do not waste your money! I barely wear this piece, I use extreme care with jewelry and this photo is after 7 months. It turns my neck black. I contacted customer service and they said, the following. “Hi Bree, Thank you for letting the Uncommon James Team know this happened to your Enamel Heart Necklace. We sincerely apologize for the inconvenience this may have caused you. This is not the experience we want you to have, my name is Paolo and I’d be happy to assist you. Please know that we partner with trusted manufacturers to create high-quality, timeless pieces. Our products are backed by a 6-month warranty from the date of purchase, with exceptions for items that have been misplaced or not cared for according to our instructions.It's been 7 months since you purchased the Enamel Heart Necklace and unfortunately, it no longer qualifies for warranty coverage. We value your feedback and take reports of premature wear or breakage seriously. We truly appreciate your understanding in this matter. If you have any questions or concerns, please feel free to reach out; we're here to assist you.PaoloCustomer Experience Associate”

Worst customer service ever I have ever experienced and will never be purchasing again. Ill start with saying that I have purchased about 20 items from Uncommon James over the last few years for myself and also as gifts for other. I have considered myself a very loyal customer. I recently bout a necklace and bracelet online totaling about $90. When the order said delivered, I was confused as to why it wasnt in my mailbox. When I went to my orders I saw that the shipping address was my old address that I had previous orders shipped to. I no longer live in that state and have no idea who the new tenants are. I contacted the carriers and there was nothing they could do. I called UJ customer service and told them the situation and how it was my mistake but thought theyd see my loyalty to them and resend to my current address. After being transferred to the representative's manager's manager he told me their policy still stands. He had no empathy and I felt like my years of loyalty and money spent there meant nothing. Not only was it a terrible experience, but they lost a lifelong customer and many purchases to come over what could have been a $90 store credit. I wasnt even looking for a refund. I just wanted the items I bought. Extremely disappointed in this brand ive been buying from and recommending to others for years.