I visit many Hiltons. Love the brand and have never been disappointed. The Hilton Franklin Cold Spring has a five star vibe. Exterior and grounds, beautiful. Building is very impressive as is the welcoming lobby and main level of the hotel. Super lounge area, very relaxing with a great staff. Bar bites excellent. Dining is available and a good selection/quality, The front desk staff is super professional, every front desk member was very professional and welcoming. Mary was super nice and deserves high compliments. The rooms are comfortable and quiet. Well furnished, in fact we felt the furnishings in the rooms and entire hotel had an upscale vibe. An executive lounge is available with a great staff and excellent offerings. This Hilton stands out. Excellent staff, beautiful facility, great location, and deserves 5 stars. Thank you Hilton.

I could give you a long list of reasons why I stay at this specific Hilton every time I’m in Tennessee (which is multiple times a year). I’ll keep it short and sweet. Ted is an absolute delight every single time I see him. He always has a smile and something kind to say. He is, by far, one of the highlights of every stay. Jessi and the front desk team are top notch. I always feel appreciated and welcomed when I see her face. Emma and Christina are also always over the top hospitable. They always welcome me back like a long lost friend. I love that this hotel caters mostly to business travelers. No loud guests slamming doors til 3am here. It is, by far, the BEST option in the area.

Charley made our stay special. She was welcoming, helpful and kind. She made our experience unforgettable. She always greets you with a genuine smile and goes above and beyond to exceed your expectations. Thank you Charley for the best service one could ask for!

Charley was AMAZING! We had such a great time at the Hilton, and she was a huge part of what made our experience so much fun. She was friendly, funny, attentive, and made us feel like we’d known her forever. The drinks were great, the conversation was even better, and she always made sure we were taken care of. You can tell she genuinely enjoys what she does and the people she meets. If you’re at the Hilton, definitely find Charley at the bar—you won’t be disappointed! ❤️10/10 — we’d come back just to see her!

Staff, location, lobby were great. Shower needs attention. The shower head was stuck on setting and would not move. Shower floor needed to be cleaned. Our view was of the roof. Next time we will stay in another hotel in the area. Overall okay but would not recommend.