Short Story: Designer furniture with great customer service! Long Story: I came here on a Sunday afternoon looking for a new couch, specifically the HAY Mags Sectional. Full disclosure, we...

I put my review on DWR website and the customer service contacted me without resolving anything. And they also not publish my review. So I put it here: I ordered this credenza and other...

The most uptight and unfriendly sales people work at the DWR Palo Alto store. The aged salespeople seem content to be unwelcoming. I even said Hi to one, only to have them not respond and return...

Customer service can be a real hit or miss. I had this AMAZING young Asian male associate help me make some final decisions on the purchase of the Story bookcase. He was the one to inform me...

Worked with William Quan at Design Within Reach on 355 University Ave, and was very pleased with his outstanding support. Specifically, William came to see our place in Palo Alto and: 1....