I recently stayed at this hotel while on a work trip. During breakfast, there was a homeless in the dining area. The staff asked him to leave after some loud altercations.. we were two tables ( all women) at breakfast and the general manager had absolutely no apology or check in with any of us. He only remarked to us, “life,**it happens!!” Is this common? Surely feels like it by his reaction.I was shaken up for the rest of the day! I would never stay in this hotel again and wouldn’t even recommend it even if it means a 30min drive out to the suburbs. As a frequent Traveller ( titanium Marriott) and a woman this is the first time I have ever experienced such callousness. Totally feels unsafe and it gives me the shivers to think that this could have been in the elevator/ rooms. To the GM, if you are reading this - Life happens but how we address it is important.

The hotel location is great. The room was clean, it has a very good layoutDidnt like the breakfast but is ok if you are in a hurryParking is free and is very close to good restaurants

We had been staying in Air BnBs for most of our 30-day road trip, so I wasn’t really looking forward to staying for three days in a hotel. I was pleasantly surprised by the Residence Inn in downtown Buffalo. What I liked: The room was very spacious. The bed and pillows were about the most comfortable on our 30-day trip. The hotel and the room itself were very quiet. I always appreciate having a kitchen with a full-size refrigerator. The breakfast was reasonably good for a hotel, self-serve breakfast and it was nice not having to spend an addition $5 for a cup of coffee or $25 for breakfast. They actually provided housekeeping, a rarity since Covid. Free parking, free parking, free parking. What I didn’t like: The draperies were opened and closed with a remote, which didn’t work 75 percent of the time. Does everything have to be automated and if so, please get it to work. The first night the room temperature was comfortable. The next two nights it was HOT. We turned off our heat, and while it was 40 degrees or lower outside, our room was still 75. I think they overheat the hallways and that heat seeps into the rooms. The television was not good, and, again, the remote was finicky. You had to continually press buttons that wouldn’t work. Somewhat minor issues (except the heat thing) and I'd stay here again.

Solid Residence Inn - very good location on the outskirts of downtown. Very friendly and efficient staff. Nice, good-sized room with a kitchenette. Perfect for our four night stay. Close to fun, casual restaurants and gay-friendly “Allen Town” neighborhood. Onsite, shared coin laundry. Decent breakfast included. Walgreens next door. We managed to get a good price during high season. Only about 25 min from Niagara Falls.

Pretty standard for a modern Residence Inn but I love a clean modern downtown Residence Inn. If it wasn't for Marriott's policy on half points for these extended stay properties I'd stay more. Some Residence Inns do extra points booking options to make up for it, wish that was the case here.