Never visited New Orleans before so asked Burton to arrange a trip to Oak Alley Plantation with 90 minutes onsite. They quoted an amount. I accepted it without checking the time they had quoted for this trip. Unfortunately, it’s a 75 minute journey each way so had we stuck to the 3 hours we’d only have had 30 mins onsite. We actually stayed for the 90 mins as the tour takes this amount of time. To cut a long story short Burton billed us for an extra hour. I pointed out that I’d asked them for transportation there and back with 90 mins onsite. They said tough, you should have checked the quote. I asked them to make a gesture as they had not quoted for what I had asked for. They said no. I realise that ultimately we should have checked if 3 hours was enough for the trip and that we should have checked the journey time. My advice therefore is to be careful with this company and check exactly what you are paying for and what the conditions are.

My daughter and I were in town for Taylor Swift and Tanner picked us up from the airport. HE IS FANTASTIC and deserves a raise! He was so kind and played my kiddo's favorite songs. If you are booking, REQUEST TANNER! We did request a car after the concert as my daughter didn't feel comfortable walking back. I paid for this ride in full (like the others) and they were not there ( we were being picked up at Hyatt Regency) and I did not have a phone number for contact ( I had Tanner's info before we even left Ohio). Called the main number and was hung up on. Called again and they didn't have any driver info. My daughter (who is 9) was so upset, tired, scared. Thank goodness for the police flagging down a pedicab for us. We took a car from hotel to airport and that was effecient and on time. Would give 5 stars if it weren't for the terrible service after the concert- especially for the price. I did that to ensure she felt safe and this need was not met.

We had Gary as our driver to and from the airport. He was very friendly and personable which was an exceptional experience landing late on Christmas day.

Our plane was delayed and although we communicated from the plane, what we paid for did not work out.I am handicapped and have stage 4 cancer. We needed help inside the terminal with bags and to the vehicle. We paid extra for this service.Even though we communicated from the plane that we would be late and were assured that we would be met inside the terminal, there was no one there. My partner and I had to struggle with our luggage, make it out to the limo waiting area and try to find Burton We located a man who worked for Burton, but he was there for someone else. We both called dispatch to get the matter taken care of. After 10 minutes, he was finally told to take us.After a delayed flight and being promised we would be taken care of, our pick up from the airport was a failure.

We booked our private arrival from the airport to our hotel 5 days in advance. We followed the instructions on the voucher where to meet when we arrived. No one showed up. When we called the number, we immediately got a recording to leave a message. We left three messages with a span of over an hour + and then when calling again, we were cut off. Not one email or phone call from them. They left us stranded.