Extremely disappointing experience.Housekeeping at this hotel is provided every other day, yet my room was not serviced on my scheduled housekeeping day for 1 week. I reported the issue and was assured in writing by the Front Desk that my room had been added to the housekeeping board and would be fully serviced the following day.The next day came and went. I even spoke with the front desk again at 10:00 AM and was told they would make sure housekeeping came to my room. By late afternoon, my room was still not cleaned while I observed housekeeping servicing other rooms on my floor. The most frustrating part is not the missed housekeeping itself, but the repeated promises that were not kept.This experience has been far below the standards I expected from a Hilton property.

Staff was really welcoming and very accommodating for the extra amenities we asked about. Check in was quick and easy with no hassle. We arrived an hour early for our check in and they let us in. Room was clean and neat and laid out well. The rest room was nice with a nice back light to the mirror. The shower had two shelves but unfortunately was now well repaired as one shelf was leaning off the wall. Looks like they did a quick fix with some putty that doesn't last. The big plus of how cold the room could get, the AC works amazingly. The breakfast in the morning was great and it opened on time. They had a decent spread of basic breakfast foods to get you started for the day.

Hotel was ok, service was ok but PLEASE turn the CNN off. No one traveling wants to see the political BS on every TV in this Hampton hotel. There are plenty of other things to have on the TV. PLEASE turn the CNN off. PLEASE turn the CNN off. PLEASE turn the CNN off.

DO NOT STAY HERE. I worked in the hotel industry since 1987, and my family has stayed at dozens of hilton properties. The Hampton Inn baltimore bayview is by far the WORST hotel my family has experienced. The hotel charged us a $350 damage fee and refused to respond to my inquiries because there was no damage. A hotel is supposed to have proof, and their supposed to contact you. There's no proof, and they refused to answer my calls. This hotel is a SCAM! The room (400) was a disaster. The service was AWFUL. I contacted Corporate, and the hotel refused to respond to their corporate office. After I contacted the Hilton corporate office, the hotel took another $250 off my debit. I never experienced anything like this. I'm currently fighting to get my money back. DO NOT STAY HERE. THE HAMPTON INN BALTIMORE BAYVIEW WILL STEAL YOU MONEY IF YOU PUT A CREDIT OR DEBIT DOWN TO HOLD YOUR ROOM. THEY WILL KEEP YOUR DEPOSIT AND STEAL MORE.

I had an unfortunate experience at the Hampton Inn - Baltimore Bayview Campus. My arrival was delayed by a day due to a flight cancellation, and I requested that the hotel waive the charge for my first night as a courtesy. However, hotel management informed me that since I had inadvertently checked in digitally via the Hilton app when reviewing my reservation, they were unable to issue a refund. When I arrived the next day and checked in physically at the front desk, I explained my situation to Betty. My visit to Baltimore was under difficult circumstances—my father was hospitalized in critical condition—so I was not in a position to dispute the matter at the time. I had hoped that common sense and compassion would prevail, but unfortunately, that was not the case. To make matters worse, I am a Diamond Honors member, yet I received no flexibility or understanding from management.Beyond the disappointing customer service, the condition of my room was unacceptable. The wallpaper was peeling, surfaces were stained/scuffed, and the floor was dirty. Hotel policy states that rooms are cleaned every other day, yet during my five-night stay, my room was never serviced.Overall, this was one of the worst Hampton properties I have encountered. The lack of attention to cleanliness and the unwillingness of management to accommodate guests in difficult situations demonstrate a disregard for both hospitality and basic customer service. I would not recommend this hotel.