I went into the store with a small technical question. The sales person told me that they were not there to help with technical problems and I should look it up on line. Told me I was wasting his...

Sales people in the store tell you what you want to hear and do not back up what they say. They outright lied to my daughter and when they spoke with them on the phone said they were not the one...

They would not replace a phone that was defective straight out of the box. The phone was a Christmas present, I returned it 24 hrs later, they should have replaced, and dealt with Apple.