Watched the Bears game in the restaurant. Our server Viridiana was fantastic! Very friendly and attentive.

Extremely disappointing experience. This hotel is outdated, poorly maintained, and nowhere near the standards I would expect from a property in Napa.The rooms are dirty and have an unpleasant odor. The customer service is equally disappointing. I called and left a message for the manager, Rachael, who did not have the courtesy to return my call. After waiting five hours, I had to go find her myself.I organize corporate events professionally, and based on this experience, I would never consider hosting an event at this property.I am shocked by the condition of this hotel and the lack of professionalism from management. I would not recommend this hotel to anyone..

Sage was the best bartender ever

Felicito prepared a delicious breakfast!

The hotel on the outside feels like a courtyard and could be a real gem if that was fixed nicer. Rooms are nice and spacious. Upgrade the lobby so it doesn’t feel like a courtyard. Staff are mostly outstanding. Lady at the front desk with the mask on not so much. A little rude, seemed like everything was too much work. Had to ask about my platinum benefits because they weren’t being acknowledged. M-Club had great breakfast except the stale croissants. Could bring it up a little for snacks/desserts. Have a conceirge on the weekend when people are here! Love working with their staff for events - Nick, Christy, Joann, Mariano, Georgano, Sergio, Jocelyn and Sara W. Thank you!!