This company is terrible to deal with, they added fees after the fact and would not refund the full amount of our deposit. The car was returned in the same condition as when picked up and with a full tank of gas. There customer service is not friendly and will not help with getting a full refund.

I had a problem with Fox Rental when visiting Orlando. The representative Nader, misrepresented the need for the daily service for tolls - $13.99 per day. He stated that if no tolls were used the daily charge would not be in effect unless tolls were used. That was a lie. We easily avoided all toll roads using Waze, but the daily fee was charged anyway. As others have noted, the daily toll fee is a scam that many rental car agencies use. Unfortunately, in this case, Fox lied about it to get us to agree. Bad policy. I would not recommend using Fox Rental.

I rented a car from Fox near Orlando International Airport (MCO). When picking up the car, I asked whether I could use my own toll transponder (SunPass or similar). The agent told me this was not permitted on rental vehicles and that I needed to buy Fox’s toll program to use toll roads.After the trip, I learned that this was incorrect. Florida toll authorities allow third-party portable transponders in rental cars if the plate is registered. Because I relied on the information given at the counter, I paid hundreds more than I otherwise would have.I contacted Fox to try to resolve the issue, but was completely ignored.Just a heads-up to other travelers: double-check toll policies yourself and don’t assume the information at the counter is complete or accurate.