I have been going to the Best Buy on Mandela Parkway on and off for more than a decade. The store has changed a lot over the years. Before COVID, it was an easy five-star experience: well staffed,...

Sold an Excellent open-box TV that was incomplete, then made the problem mine I purchased an open-box Samsung 77 S95F from Best Buy listed in Excellent condition. After getting it home, I...

This has been one of the most frustrating customer service experiences I've ever had. I needed to buy a TV with a digital audio port for my dad. I chatted with a Best Buy agent to confirm whether...

Martin was absolutely amazing and helping my wife pick out a Printer for her office and for me to get some accessories that I needed thank you Martine for excellent superior customer service.

If you have plenty of money and absolutely no information technology prowess, consider signing up for Geek Squad service. I am not being sarcastic. This is not a support service, it is a...