Room was clean and even though the windows overlooked highway 237, there was minimal traffic noise. It didn't bother me. Breakfast had many options and athere was a fascinating Asian mall was across the street that was fun to walk around after my 5 hour drive. I would stay here again.

Let me be explicit clearI have only stayed in hotels for 25 years from the Shangri-La five star hotel hotels in TahitiTo guest houses and hotels in the northern Highlands of ScotlandI came to this hotel today tired hungry, pissed off and jetlaggedLet me be very clear I’m not loyal to any brands hence why I don’t do many reviews. I don’t correct points because of the type of work I’m in.But let me be excruciatingly clearI’ve never had the experience that I had l todayUnderstanding that I’ve stayed in some of the top hotels in the world and some of the very very worst hotels in the worldI was greeted by a person called AedanI’ve honestly never felt as welcomed and had such professional service in my whole lifeThis person will be poached very very quickly hold onto this person they need to be the person that trains all of your staff and all staff across at all hotelsWhat an absolute delightI’ve only just checked in. I’m here till Wednesday. I may extend just because of that person

I’m in town for GTC in San Jose and staying at the Hampton Inn in Milpitas. I accidentally booked my stay from Saturday to Thursday instead of the correct dates, and when I realized the mistake, I called the front desk. Alex Fernandez was the one who answered and he was incredibly helpful in quickly fixing the issue for me.He made the process seamless and stress-free, even though it was my mistake. As a Hilton Diamond member, I’ve had my share of experiences, but Alex’s exceptional customer service really stood out. I’m sure he would’ve gone above and beyond for anyone, not just me, and I truly appreciate the effort he put into helping me.If you’re staying here, I hope you get the chance to be helped by Alex—he truly made my stay a lot easier!

First I want to focus on the friendly, helpful and professional staff. From checking on parking requirements before my booking to the check in with Aastha, who was exceptional all aspects have been 100%. The room is clean and reasonably appointed. I have strong hopes on the breakfast.All booked thru Hilton App with no issues. The phone key was not functioning at this time but I saw that Hilton is footwork on the backend systems on the 28th of September. No worries, card keys were quickly provided. I would certainly stay here again if I needed a stay in this area.FYI: It’s about $20 to Uber to SJC.

I am a longtime HH diamond member / business traveler and will never stay at this hotel again. I usually like the Hampton Inn brand but let’s just say my stay at Hampton Inn Milpitas was not pleasant. Save yourself the trouble and book somewhere else.