FLEW IN FROM VEGAS FOR A NIGHT OF LAUGHS—GOT KICKED OUT WITHOUT EXPLANATION AND A DOOR SLAMMED IN MY FACE.⭐ 1 starI flew from Las Vegas to San Jose this past Saturday and booked a hotel for a weekend built around seeing Kam Patterson at the San Jose Improv. I’m a big fan of his and Kill Tony. Between work and running businesses, comedy is my outlet to disconnect, laugh, and relax. I made this trip to do exactly that.I attended alone. I don’t drink alcohol. I was enjoying the show and using the table’s QR code to order a sugar-free Red Bull, a key lime dessert, and water. The dessert was taking so long that staff came over to apologize and explain that it needed to thaw.Then a staff member—a bald man who appeared to be in his 50s and came across as angry—tapped me on the shoulder and told me to grab my belongings. I followed him outside, where he said, “Have a good night.” When I asked what was happening and why I was being made to leave, he slammed the door in my face.No warning. No explanation. No opportunity to address whatever he thought the issue was.I wasn’t recording, heckling, or causing a disturbance. I was laughing and enjoying the show. When I used my phone, it was to place orders through the venue’s own QR system.This wasn’t just a local night out. I invested time, airfare, and a hotel stay into a weekend centered on this show. Being treated this way ruined the experience I traveled for and overshadowed my entire weekend. This complaint is about the venue’s treatment of a customer, not Kam Patterson.A ticket refund would not make this right. I believe management should invite me back and cover the airfare, hotel, and show for a replacement weekend. This is about accountability and restoring the experience I planned and paid for—not needing their money.I expect management to investigate what happened, provide an explanation, and offer a genuine apology. You cannot give someone back their time, but you can take responsibility for how your staff treated them and make a meaningful effort to put it right.

We picked up tickets to Josh Johnson and were thrilled about the show! Didn’t have time to eat prior, so we ordered sliders, fries and shrimp. Perfect start to an outstanding show. Food and drinks were delivered to table quickly during a packed house. Inside an old theater, there is not a bad seat and size makes it feel like you are part of the show. An all around great night!

This place has the dumbest policies. I bought two tickets for my brother for his birthday. Only later i find out that they do not email tickets, you can only get your ticket at the box office before the show. Seriously?? Is this 1998? How can you not have PDF or email tickets?On top of that, only I, with an approved government id that matches the exact name on the ticket, can use the tickets. They refuse to transfer the tickets to my brother. They refuse to refund the tickets. So now I am out 100$ because of this stupidity. I bought the tickets on ticketweb.... which for every other venue i have ever purchased tickets for, has always just emailed me the tickets. This is ridiculous.

Went there to see Russel Peters. Had dinner before at the Spaghetti factory (great place!) because I heard about the terrible food at the Improv.The comedy was great, but I kept getting harassed by the wait staff who insisted that I must buy not one, but two of their over-priced, substandard food and drink or they would actually remove us from the show that we have paid nearly $200 for!They claim this is mentioned on the tickets but you don't see this when making the purchase on stubhub.

San Jose Improv discriminates against gender identities. I was told upon entering that since I look male I am not allowed to bring my purse in, but women are. I asked why I am being told I have to put my purse in my car or lesve it with the check in person and they said it was because I am not a woman and it's just corporate policy.