We had a great experience from the front desk (Vanessa), guest services to the entire staff, they were all very courteous and friendly. We can’t wait to come back!

Group therapy- Patricia was the best! Our service was great and so was the food!

First time staying at ZaZa, but a long time resident at Gables Republic Square in its adjoined building. Everyday we would stop by the lobby with my Therapy Dog Muffins and visit the staff.As we are on our way out of Austin, Jacob convinced us to stay at ZaZa as I wrapped up my household good move. Originally, we were thinking Proper since Muffins is minor celebrity around Seaholm, Republic Square, and Downtown. However, Jacob beat them to the punch.Amenities and decor are awesome. Group Therapy food and drink have never failed me the past 4 years. ZaSpa is great for relaxing massage and treatment, but I don't recommend deep tissue, trigger, or release.

I went to a meeting with around 200 in attendance, of course the only parking offered is valet. After the meeting the hotel had 1 person charging all 200 guest, 1 at a time. It took over an hour to leave. When my car arrived there was a fresh stain on my drivers seat. I only had 3800 miles on the car so I know it was left by valet. I can clean it, the worst was that they turned on everything in the car, rear ac, driver assistance and other items that I have never used. This was a horrible experience from a hotel chain that is considered 5*. I will never use their valet service again

Zaza was the destination for an anniversary weekend. Zaza made the weekend special—central location, many dining and bars within walking distance, beautiful room, and excellent/friendly service from all staff. Highly recommend. The hotels is Houston and Dallas are wonderful.