We chose this hotel because it was only 15 minutes from my best friend's house, and it turned out to be a great choice.I would rate it around a 3.8–4-star hotel. It's not a luxury 5-star property with all the bells and whistles, but it's a great option for a last-minute trip or a weekend getaway.The front desk associate, Michele, was pleasant, welcoming, and very helpful. We were greeted with a smile upon arrival, and the customer service was excellent.Our room was clean and comfortable with all the basic amenities you would expect, including a microwave, mini refrigerator, iron and ironing board, and a coffee maker. We didn't use the coffee maker because the hotel offers fresh hot coffee and tea 24/7, which was a nice perk.The bathroom had plenty of hot water. My only complaint was that the shower head was very small, so the shower felt better suited for a child than a full-size adult.The hotel also offers complimentary breakfast daily from 6:00 a.m. to 10:00 a.m. We didn't get a chance to try it because we decided to go out for breakfast, but it was nice to have the option.One of the best things about this hotel is the location. It's within walking distance of Outback Steakhouse, Freddy's, and Cracker Barrel. Across the street you'll find Publix, Panera Bread, Moe's Southwest Grill, First Watch, McDonald's, Macy's, a movie theater, Ross, TJ Maxx, and several other shops and restaurants. A little farther up the road are Texas Roadhouse, Firehouse Subs, Starbucks, and more. It's a great area, and you can easily walk to just about everything if you don't feel like driving.Overall, we had a very enjoyable stay. The hotel was clean, the staff was friendly, and the location couldn't have been more convenient. The next time we're back in town, this will definitely be our hotel of choice.We chose this hotel because it was only 15 minutes from my best friend's house, and it turned out to be a great choice.I would rate it around a 3.8–4-star hotel. It's not a luxury 5-star property with all the bells and whistles, but it's a great option for a last-minute trip or a weekend getaway.The front desk associate, Michele, was pleasant, welcoming, and very helpful. We were greeted with a smile upon arrival, and the customer service was excellent.Our room was clean and comfortable with all the basic amenities you would expect, including a microwave, mini refrigerator, iron and ironing board, and a coffee maker. We didn't use the coffee maker because the hotel offers fresh hot coffee and tea 24/7, which was a nice perk.The bathroom had plenty of hot water. My only complaint was that the shower head was very small, so the shower felt better suited for a child than a full-size adult.The hotel also offers complimentary breakfast daily from 6:00 a.m. to 10:00 a.m. We didn't get a chance to try it because we decided to go out for breakfast, but it was nice to have the option.One of the best things about this hotel is the location. It's within walking distance of Outback Steakhouse, Freddy's, and Cracker Barrel. Across the street you'll find Publix, Panera Bread, Moe's Southwest Grill, First Watch, McDonald's, Macy's, a movie theater, Ross, TJ Maxx, and several other shops and restaurants. A little farther up the road are Texas Roadhouse, Firehouse Subs, Starbucks, and more. It's a great area, and you can easily walk to just about everything if you don't feel like driving.Overall, we had a very enjoyable stay. The hotel was clean, the staff was friendly, and the location couldn't have been more convenient. The next time we're back in town, this will definitely be our hotel of choice.

My wife is a military member traveling with my daughter to participate in the Scholastic Hellen Ruffin competition in Loganville, Georgia. Unfortunately, our experience at Hampton Inn & Suites Snellville Atlanta NE, located at 1905 Pharrs Road, Snellville, Georgia, 30078, did not meet our expectations during our stay. We arrived at 9:50 p.m. on Friday, March 20, 2026. The manager, Kavita Mursalim, was unable to complete our check-in due to a system outage. Additionally, we were informed of an extra incidental charge of $150 or $200, which was stated to be hotel policy. However, it appeared that guests of other races were not subjected to these incidental charges. Kavita Mursalim also indicated that our room would be monitored by escorting us to ensure the number of occupants did not exceed the stated limit.After waiting in our room for 40 minutes, we had to return to the front desk to be granted access again. The manager referenced the fee as being listed on the website but was unable to provide the specific regulation. The interaction with Kavita Mursalim was unprofessional and raised concerns about discriminatory behavior.Upon entering the room, we observed several unsatisfactory conditions, including stained sheets and portions of the bed and curtains, dead bugs on the lights, a chair with dog hair and stains, and hair in the shower. After complaining about the room’s condition, the manager threatened to evict my child and me should we fail to meet her demands concerning the room, for which we had already paid. During this interaction, another individual of a similar racial background also experienced discriminatory remarks and issues from the same person.It is unclear what caused Kavita’s inappropriate behavior—whether it was due to lack of sleep or other factors. However, it is surprising to encounter such conduct from a manager in the hospitality industry. Based on this experience, I would not recommend this establishment and intend to share this review, along with supporting pictures and the manager’s identification, with corporate and various review platforms.Kavita Mursalim General Manager

Excellent service, clean rooms and nice breakfast. The front desk personal KeKe was extremely helpful and nice each day of my stay. Nice lady.

To whom it may concern, This is a formal complaint about a locked-out-of-room incident that happened to us for the third time staying in Hampton Inn Snellville within one year. This morning (Saturday July 26) my husband and I were going back to our room 202 after breakfast, when we found out the lock didn’t work (no green light flashing when the key is presented). We tried both of our key cards. It didn’t work. So, we went to the front desk and asked Keke, the front desk manager, to help us. We are Diamond members of the hotel and we stay there many times. KeKe was the one who helped us get the engineer to fix the lock a few months ago. It took a long time for the engineer to arrive last time because he had to drive from home. Nevertheless, the problem was solved. This time KeKe sent the engineer (Celine Philips) to our room. We waited at the lobby while he was trying to fix the lock. After 20 minutes or so he said the lock was fixed. According to our previous experience and many times staying in this hotel, when the lock was completely dark (no light flashing when key is near) that means the battery of the lock is dead or very low. When we used our key on the lock, it flashed red and yellow (normally when the battery is good the light should be green according to our previous experience). So, my husband asked the engineer (Celene Philips) if it’s fixed. He answered, “yes it’s fixed.” However, when the lock flashed red and yellow, he should’ve known that the battery is still very low, and the lock could die any time soon. Yet he left telling us the lock is fixed. Later in the afternoon at about 4PM, when my husband and I came back from outside, we found the lock NOT working again!!!! We were locked out of the room once again. So, we went to the front desk. At this time the front desk manager is a nice gentleman named Shurod. After he understood our situation, he used a power bank to recharge the lock and opened the door temporarily. We got in our room and packed everything and moved to another room Shurod arranged. We would be staying there for another week so it would be nice to have a room with a reliable lock. I would like to compliment the front desk managers KeKe and Shurod for being helpful and understanding in all those 3 unpleasant situations that happened to our locks. I hope this hotel does a better job maintaining their lock batteries (maybe test the batteries occasionally, so they don’t die on guests when they need to get into their room for emergencies or run to the airport). We travel frequently for business and have stayed at many hotels all over the world, yet we never had this locked-out-of-room situation in other hotels except for Hampton Inn Snellville. We come to Georgia very often and whenever we are in Georgia we stay in Hampton Snellville. We chose this hotel because it has a great gym and great staff (except for the engineer who didn’t fix our lock). We really hope that the hotel can improve the locks situation and hopefully this WON’T happen to us again. Because it was a big hassle every time it happened, and we are paying customers and Diamond members who don’t deserve this 3 times in one year. A little too much too frequently. I wish you good business and a prosperous year ahead. Sincerely, Ken & Angel Hunt

I was recently in town for a funeral. I had booked 2 nights at the Hampton Inn through a third party. Due to a snow storm, I could not arrive on the first night. I called the hotel twice to let them know. I asked but didn't expect a refund for the first night since it was such late notice. When I arrived the next day, I was informed that both nights of my reservation were cancelled since I didn't arrive by midnight even though I had informed the hotel staff that I would not be able to arrive due to the hazardous road conditions. During my previous calls the day before, this was not mentioned to me. I was then informed that if I wanted to stay that night, I would have to pay for the night again. I would have gone elsewhere but I had a funeral to attend. When I later reached out customer service, I was told that I would have to go back to the third party agent. The third party agent says the hotel refused my request for a one night refund so they can't issue a refund.