The hotel to be fair is good, It’s clean the bed is comfortable But there’s a catchCleaning 90 dollars!Towels wash them yourselfParking 70 dollars for a weekAnother 150 deposit A mountain of crap to sign Gym is tired, and has carpetWashing machine takes qtrs, it’s 2025, companies will literally install brand new app based machines that are state of the art for free and they take a cut!Receptionist is nice, but not 24 hoursIt’s more of a managed apartment that anything elseThe WiFi is actually horrendous, it’s 2025 ffsDefinitely wouldn’t stay again

VERY convenient to Santana Row and other shopping mall. On quiet side street. Clean, safe parking, all amenities. We will return. Only thing is : if one of your doors communicates with the room next to it, you can hear your neighbors when they speak/run the TV loudly.

This is an average place to stay but generally it is very well located to Westfields which has an array of stores to eat, for retail therapy and to just get out and walk around. We had a slight delay of getting in on arrival as the reception has just closed. The actual studio apartments were clean, however , one was near the smokers corner and you can imagine the air quality was poor even though the window was not open. The air con units could do with a makeover as well as the furnishings. TV was not smart and you weren't able to programme any fave channels. A good place to lay your head down, clean, comfortable bed but not somewhere to hang out generally. Our studios were on the ground and had carpet so not like the photo. Had to wash and dry our towels and buy cleaning materials as you will be charged extra of you leave rubbish in the room. Come prepared with those things.

When we checked-in we mentioned we had requested a reserved parking space in their parking lot. But when we checked in at 5:45 pm they said the parking lot was full but that a spot should open the next day or so. So we parked on the street. We were pleased by the next day a parking spot ($5/day) became available with a garage door opener device for the security gate. We liked the location of our room (#204) as it was on the second story on the west side catching the afternoon sun through the window and had privacy with an abundance of trees at the window line.Bear in mind these are studios which have a small 2-burner electric cooktop, microwave, medium size refrigerator & small single serve coffee maker. There is no oven or dishwasher in room. The studio is very tight for a couple. The fridge is short (approx. 48 inches tall) and the door opens on opposite side of kitchen which should be modified depending on the room layout. (However, the fridge is well designed space-wise inside & holds a large amount of food). Although there is no oven there is a community kitchen on third floor available with full size oven. The mattress is a little firmer/harder than most hotels. The bathroom is spatious with ample cabinet/storage space. The place seems very well maintained. I didn’t see any stains on the hallway/lobby carpet or knicks or scuff marks on the walls or torn furniture as you often see in most hotel chains. The cookware was in good condition (no scratches on Teflon pans or chipped glassware). This is a sign of good mgmt that keeps on top of things. Bear in mind this is a bare bones kitchen. A few items that would have been helpful: S/P shakers, scissors, salad tongs, pasta spoon, potato peeler, potato masher, rubber spatula, measuring cups/spoons, dish rags/towels, a toaster that a slice of bread fits in (the one in room is designed for square/small slices of bread) & a couple extra plastic trash bags. Provided: colander, sharp chefs knife, plastic cutting board, wine corker, hand held can opener, non stick cookware (fry/sauté pan lg. & small, 2 qt. sauce pan), 3 teflon spatulas, dinner & luncheon plates, utinsels, coffee cups, drinking glasses. They also have a cute mini dish drying rack. The front office staff is very eager to please if you need anything (for example I needed a plastic ladle for some soup I cooked from scratch and I requested a better can opener as the one in the room was too hard to use). They graciously met my requests & provided the requested items with a smile. There is a small exercise room w/stationery bike, elliptical, treadmill, weight machine & several dumbbells. There are two laundry rooms, also. Complimentary coffee is provided in lobby every morning next to ice machine. Regarding the exercise room, one negative was that the stationary bicycle was not working properly (the resistance setting would disengage after 30 seconds). My husband mentioned it and a staff member tried to fix it but could not. We were there for four weeks. During that time the bicycle should have been repaired when it’s obvious guests are using it for exercise. Or it should be replaced! (Perhaps a repair is scheduled but service request is backlogged?)The only maintenance needed I could detect was the carpet in the rooms could use a good steam cleaning. They still looked good, however, as the pattern camaflouged areas needing attention. What would also be nice is a patio table outside with chairs for guests to get fresh air & sunshine. Though, there is one bench near the rear entry (which I took the liberty to sit on occasionally while drinking a cup of coffee!) Being within walking distance to Santana Row (with its multiple dining venues, movie theatre & live entertainment) is a HUGE asset of this extended stay facility! Plus right across the street from the Westfield Valley Fair shopping mall is also a bonus. The staff is excellent —especially, Michelle, who went above & beyond the call of duty to make our stay comfortable! (She deserves a raise!) Faye was also very good!!!!

The location is unbelievable. Easy walk to Westfield Mall and Santana Row. Quiet neighborhood, gated parking available, well kept. Nicely tiled halls and rooms. Beautiful reception area. Friendly staff. Excellent prices. Great place!