The Tranquility by the Bay treatment was outstanding! My practitioner, Cristina, was exceptional. I could not have asked for a better way to spend my birthday. An absolute must do when you are visiting Sarasota.

This is by far the worst Ritz spa I’ve ever been to. I arrived at the spa an hour before my treatment and was escorted to a waiting room. Within minutes another spa guest came out and told us to beware because all of the amenities (whirlpool, steam room, sauna, showers, etc.) were out of service despite the Ritz’s website advertising that they were available. Upon learning of this, I requested to cancel my appointment, but was told that I could not cancel because the cancellation window had closed. Come to find out the only mention of the lack of amenities was in the middle of the fine print paragraph you click when you book your services. After being told we could not cancel, I contacted Marriott corporate and spoke to a very nice woman named Karen who attempted to contact the spa to remedy the issue. The supervisor at the spa yelled at Karen over the phone and was very rude to myself and friend at the spa. Due to the rude and disturbing behavior of the Ritz spa supervisor, we decided to opt out of our services as neither myself or my friend felt comfortable or welcome at the spa.

I scheduled a massage with my daughter. They didn’t mention she couldn’t join because she wasn’t 18 and wouldn’t refund. They were very rude and unapologetic on the misunderstanding. The condition of the facility was very dated and worn (e.g., stained cushions, etc. ). I will not return or recommend.

Good massage but the spa needs a complete overhaul. My boss gave me a generous gift certificate so I booked a hot stone massage. Very expensive but it’s the Ritz so I expected the spa to be one of the nicest ones I have ever visited. The waiting area is average. The layout makes no sense. The locker rooms, vanity area and two showers are so outdated I felt like I’d stepped back into the 80s. There was hair on the wall tiles in my shower stall and nowhere to put my own toiletries or to place my foot while shaving my legs. Unbelievable oversight in a decent spa. I felt like it was a dorm bathroom and not an expensive spa. There was very poor signage to find the spa to begin with and once inside there was almost none. The light switches were all dirty, something that indicates overall inattention to detail and cleanliness. This was a disappointment at any price but beyond unacceptable for a Ritz. I cannot recommend.

My boyfriend and I came here for a week to “work remotely”. The resort was fabulous so of course the spa was just as wonderful! Rarely do we both receive equal quality massages in a couples massage but we were both sooo pampered! They even incorporated this ispa body butter in the massage that was so silky! I ended up going back two days later for the best hydra facial I have ever had! I had done several in the past but never as all-encompassing and effective as the one I received from the lovely Carol! I even got the see the results in the collection solution which was very fascinating. The locker rooms have his and hers steam sauna and hot tub with a joint back terrace to meet your hunnie for a complimentary glass of champagne! Great for couples or solo indulgence! All in all a fabulous resort and spa! Will definitely be returning soon!