This is the second time we have been to Jacks. The first time was in Midtown. This location is bigger and has more seating. It is a counter order style restaurant. When we walked up to the counter...

Cold fries. Asked for fresh and I swear they refried. Tritip sandwich was cold and frozen caramelized onions had been sitting a minute. Who puts cold American cheese, lettuce n tomatoes on a BBQ...

Requested well done Urban fries. I received barely cooked fries that became a big ball of disgusting mashed potato. The Rustic veggies were not cooked well enough and were overwhelmed with seasoning.

Staff is friendly and food is fresh. I love making my own salad, it's always filling and a great healthy alternative to great food in the area.

I've eaten at Jack's Urban Eats before, but this experience completely ruined it for me. I found a piece of plastic in my mac & cheese. Not hair. Not something questionable. Actual plastic. That...