Tired hotel with staff who don’t go the extra mile. Barely effort with any tourists information and very quiet part of town with little soul

I do a lot of traveling and this hotel was the worst ever. They checked me out early and said I was the one that checked out. Could not get a response from the manager , none available at night. No help from the front desk. My phone was dropping calls so I had to drive around looking for a hotel at midnight dealing with homeless and lack of parking. Finally had to drive all the way out to the airport and checked in at 3:00 a.m. in the morning, ruining my activity day the next day, I was so exhausted and tired.

We enjoyed a great evening meal while also enjoying exceptional service provided by Paula. The food and drinks were good but the overall restaurant experience was exceptional because Paula consistently demonstrates how much she cares about her customers. Paula is a Superstar.

Our Marriott Waterfront Hotel experience has been very satisfactory. The ninth floor waterfront Juliet balcony gave us a wonderful birdseye view of the Blues Festival July 4th fireworks. The blues vibe could be easily heard through our balcony closed sliding glass door, although muffled. Music ended by 10:30 every night, so restful sleep was possible on a comfortable bed. Our LG TV was satisfactory but for some reason the screen brightness dimmed every evening. Engineering tried to fix it but without great success. Although streaming Netflix was available to login to, no free movies were otherwise available. The room was tidy and clean. Drawer space was somewhat minimal for two. Clothing hanger space was adequate. A few additional features might have garnered a 5-star rating, certainly a 4.5-star one, e.g. glass cups in the bathroom instead of plastic disposable cups, more cabinet drawer space, a working makeup mirror on the bathroom counter. The front desk personnel were amiable. Their was an unexpected $30/day resort fee half of which could be retrieved per 24 hours when applied daily to hotel dining. Dining elsewhere outside the hotel left the full $30 added daily to our stay. All im all we were pleased with our room and are stay.

This property has treated my friends and family amazing the last three stays. The Riverview rooms with balcony are truly impressive, offering some of the best views in the city! The front desk staff here is actually very special. Thank you to Angel and Jess at the front desk. They are kind, caring and go above and beyond to take care of their loyal guests. We enjoyed dinner at proof reader. Our waitress Paula is always the best! We always request her because her service is next to none. Thank you for taking such great care of us for dinner.