Had a great experience with Nick Ducet, he helped us get some beautiful plants for our front yard Thxs Nick !!!!

Two large expensive trees First one planted with broken top spring 2024Second one planted fall of 2024.Both died If I had money to do it all over again I would shop local pick smaller trees and be patient.

Zack Parr came out to our home to inspect our trees/plants this week and we thoroughly enjoyed speaking with him. He is very knowledgeable and answered ALL of our questions with great confidence. He is gentle, laid back and took care of our root babies as if they were his own. He is truly fantastic and we asked that he come out again for our 3rd and final inspection. Kelly Carson is another reason why we keep visiting and hoping she is there to help us. She has the same level of knowledge with a gentle demeanor. She is pretty awesome too!!!!We've been to Moon Nursery many times and have enjoyed talking to everyone. They have so many things to offer.....not just great employees..... but a HUGE and wonderful selection of plants/trees. We manage to always buy more plants every time we visit....but that's the goal, right? Thanks to Moon for making our yard look like an oasis!!!!

We've been dealing with them for over a year and plants continue to die... and their rep fails to come when he says he will... and then when he did he failed to let us know. I was sick, he says and didn't want to infect you. Then says he has a lot to talk about, but when he's ready... when he's ready... his attitude was highly disagreeable... especially confronting him on the times he was coming never did show up and then hangs up.... good customer service. Additionally, now he says its a watering problem but it took him a month to address the situation in person and they are 90% dead and having infected the 3 other healty 4 yr olds.... just p____es me off. Watering problem my ass!! Moon Valley reps at the stores seem to know nothing about plants... or where they can be placed. One group of 5 box plants died, then replaced with 5 gal (at no cost) and planted into a maybe 2-3 gal pot... and are also dying.

I own Brazos RV Resort on the Brazos River in Texas. It is an RV park with two cabins. Each RV lot has identical flower beds planted by the entrance. I insist on uniformity in landscaping. I have two lots that do not have shade trees. I called Moon Valley and told the saleslady I am 67 years old and require trees at least 10 feet tall because I will not live long enough for a smaller tree to grow. I purchased two trees from Moon Valley, a Magnolia, and a Choctaw Pecan. I purchased trees at least 10 feet tall. They would fit in uniformly with both being tall. Moon Valley missed the appointed times and dates for the delivery two times. They failed to give me notice until the last minute. Then on the third try, they arrived when I could not be there. I had a tenant meet them and show them where I wanted the trees planted. When I was able to come to inspect the trees I found a nice magnolia tree that met the 10-foot tall requirement. The pecan tree was around 5-foot-tall with a broken limb. I complained and was told I did not specify the height for the Pecan tree. I have asked them to remove the tree before the roots begin to grow. They refuse. I do not recommend these people. After this, I looked at the BBB reports and looked up Moon Valley's litigation history. This appears to be their way of business. I do not recommend using them. Check the internet for complaints and lawsuits before you purchase from them I wish I had.