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counter
bwi airport facility
Long line with one employee
Long a$$ line of people trying to pick up a rental car.
After an hour, look how many people are left in line and only one rep.
Missing employees
The line at 12:15PM on 7-13-24
Waiting for the car after a 90 minute wait to check in.
Budget Rent A Car Car Rental

Budget Car Rental Hanover operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Website: budget.com

Phone: (410) 691-2913

Cross Streets: Near the intersection of New Ridge Rd and Customer Service Building Dr

Open now

  • Fri 6:00 AM - 11:00 PM

7426 New Ridge Rd Hanover, MD 21076 ·169.71 mi

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Reviews

yelp
1.5 320 reviews
5 star
6 4 star
9 3 star
12 2 star
23 1 star
270
Natural G. 03/31/25

Lanham MD, Location We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have been renting from them for the past eight years, and we've always had a great...

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Paul B. 08/23/26

My first break contract was not at the Rental board when I arrived. After I waited for 10+ people in front of me some of which took a long time I got my contract. And keys. There were things added...

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Christopher L. 09/04/26

Because I can't leave a Zero. Standing in line at Avis because Budget doesn't have an employee to man their counter. Avis has 10 stations but only 3 workers. They are not surprised at the crowd,...

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Anicka B. 09/15/26

2 hours (no exaggeration) waiting in line to get my reserved car (was sent to Avis to pick it up) When I left, the line was even longer - I counted 70 people in line behind me. Only 2 employees,...

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Reviewer B. 09/24/26

I came to the one at the airport at BWI and the counter is closed with a sign telling people to use AVIS preferred line which didn't work for me I have to get my vehicle through AVIS's counter...

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