This is one of the best Marriott's I have ever stayed at. Excellent location in downtown Lexington. The staff are all very accommodating and extremely pleasant. The hotel is clean and modern. The concierge lounge is outstanding. The M club is open seven days a week. The breakfast has everything you could imagine, including pop tarts! At night, there are three hot items and for dessert, there are at least two different kinds of cake, freshly made and homemade cookies. During the day, there's every kind of snack you can imagine, from grandma cookies to every kind of chip to fig newtons. The management is to be commended for such an outstanding establishment. You will not go wrong staying here, particularly if you have M club access. The Resident Inn is next-door to it, and the pool is on top of the Residence Inn.

Terrific stay! Updated with nice lobby and bar area. Room was very clean and comfortable. Bathroom was roomy, with walk-in shower and good counter space. Property connects to Residence Inn which has rooftop pool, bar, and restaurant. Enjoyed the upgraded access to snacks, drinks, and breakfast. All staff were interacted with were professional, friendly, and helpful. Way to go, Marriott!

After spending 12 hours sitting in a hospital with a loved one we check into this city center Marriott in Lexington, KY. We have stayed here multiple times. On this occasion we arrived around 845-9 pm on Friday 8/29/26. As I entered loaded down with luggage the person behind the counter (BRIAN) says can I help you (as if it wasn’t obvious that I was checking in) … I said I am checking in. He said photo ID please (no welcome of any kind). I am tired and I think okay maybe BRIAN had a bad day. He looks at my ID and hands me the keys. He points to the elevators and says not the parking elevator the other side. No other words were spoken. We go to our room. We were given an accessible room - these rooms have a tub and a plastic shower curtain and are simply terrible (we had this room type once before at this property). So I go back down and explain to BRIAN that we would prefer another room that is not an accessible room. He was very rude and said they did not have any other rooms and if I didn’t like the room he could cancel the reservation. I had just booked the room online and I knew they had multiple room choices. I said you have no other rooms? He said I can check but I do not think so. He typed and typed and finally said no I don’t have another king. Only a queen. I had by that time pulled it up online on the website where it showed that they did indeed have multiple king options. I showed him and he then said the app is not correct. I said I’m not on the app I’m on your website. He then proceeds to tell me to hold on and he typed something on his keyboard and then turned his screen to show me it said no availability (he obviously could have typed anything in there). They had multiple king choices online. I’m tired and don’t have the energy to ask for a manger so I said ok we will take the queen room and we did. All along this man was very short and simply rude. I asked his name and looked over to his name tag to verify when he said BRIAN. I said thanks I wanted to make sure I got that right. At this point I’m sure he knew I would be writing this review so he grabbed two coupons for free breakfast. My husband walks over at this point too. I took my new keys and I left his breakfast coupons. This man should not be working at the front of any business where people should feel welcome. We own multiple businesses and I would want to know if I had an employee that would treat a customer in such a rude and unprofessional manner. I hope that someone will take the time to read this and also look back at the camera footage (hopefully with audio) from my experience and see that this occurred just as I described. There were other available king rooms and this man was disgustingly rude. This hotel has also gone downhill with cleanliness and is overall looking rundown. We stayed the next night in Lexington KY yet we moved to the 21c where we were greeted upon entry and were upgraded to a suite!

Unclean and unprofessional staff

Today, supposed to be a birthday celebrationJanuary 2 at approximately 9:45 PM, we had a very uncomfortable experience with hotel security in the lobby area. We regularly dine and celebrate at Infinity Sky Bar and have never had any issues at this hotel until tonight.We were quietly taking photos and short videos of ourselves in a corner of the lobby, not loud and not disturbing anyone. A security guard who identified himself as the head approached us in an intimidating manner and stated that we were not allowed to take photos or videos and that we would be escorted out if we continued. No policy was explained, and there were no posted signs indicating this rule.The interaction felt unnecessary andunprofessional. Being spoken to in this way made us feel unwelcome and overshadowed what has otherwise always been a positive experience at this hotel. I hope management addresses how guests are treated and how policies-if any-are communicated.