We used ExecuCar, the supposedly upscale subsidiary of this company. First off, we never got a text or call from the company with information about our ride, as is promised on the app. Then our driver was 45 minutes late to pick us up. Then, on top of all that, the car was in no way luxury it reaked of weed and sweet spearmint that was extremely nauseating. Our driver was nice, but I wouldn't consider the experience executive in any way. When I called after waiting 20 minutes for our driver, I was told he would be there in 15 minutes. Which he obviously wasn't, at that time I asked for a partial refund and was told flat out that was not possible. This was all extremely unprofessional.

The credit card price quoted at the curb was somehow $11 lower than the cash price quoted when I got out of the van. In my jetlagged state, I didn't immediately tumble to what was happening. Sadly, I also temporarily believed the driver would really e-mail me a receipt. I won't use this service again.

We arrived at SFO from the East coast. We had reserved a SuperShuttle to get home to San Jose. They had our flight number and sent us a message after we landed, telling us where to meet them. We got to the curb where a woman checked us in. Then she told us that they didn’t have a driver! She then offered to downgrade us to a shared van. We would be the 4th or 5th stop, the last one, as it meandered across the South Bay. We objected and she said they would try to find a driver. Forty minutes later they found one. In the meantime my wife had called them. They were nasty to her and said we should not have expected the van until over an hour after the flight landed. Nothing in the texts they sent us ever said anything about time other than acknowledging our flight’s on time arrival. It will be a cold day in H**l before we ever use them again.

Don’t book if you need to be somewhereBooked a car for 1:00. At 1:10 they said I booked it for 2:10. They could not come sooner so... Rude person refused to apologize and hung up on me. When I called back they picked up and before saying hello transferred me to lost and found.

After booking through TripAdvisor, we got to the shuttle stop, where they claimed we never had a reservation, despite us having proof. After giving us many excuses, they said we need to have a private vehicle because their service didn't go to where we were staying (Berkley Marina). The supervisor said it would take around 20 minutes...after 35 we asked him again and he said he had no idea and has no way to contact the drivers. He was very rude and unprofessional, and didn't seem to care that we were stuck and waiting. Would avoid using this company at all costs.