On April 5, 2025, I purchased a custom engagement ring from Zales in Newark, Delaware. The ring included a natural loose diamond and a yellow gold band. I was told the order would arrive sometime...

Total rip off. So disappointed in my jewelry and their insurance. The jewelry is defective and the insurance doesn't cover it. They lie. Don't buy Zales.

ATTENTION!!! DO NOT USE AFFIRM coupled with ZALES! If you are believing this process is easy don't! Just tried it for the first time, hey why not?? What a mistake. Zales has the item I purchased...

Bad experience with zales while buying diamond ring.Pre and post order handling by agents has changed drastically and they were little rude. They provided wrong information about certification...

If I could give 0 stars I would! The employees could care less about the customers. I recently moved here from another state and I loved the employees at my old location. They were always very...