Yahoo
Dried coffee in the cup holder.
When I had the issue with the check engine light when leaving the dealership and found the wires disconnected
My baby. Grapevine Ford service took great care of her.
Trash in the door handle.
Trash in the coffee holder.
Random part that was in the back seat of my car (behind the driver's front seat)
Trash under the seat.
Random part that was in the back seat of my car (behind the driver's front seat)
Here is my encounter from the last experience. They had my car for 1.5 weeks and it sat there because they didn't have the parts.
#ford Chocolate filled pastry and chai tea latte from the Mustang Café while I wait for a shuttle.
Grapevine Ford Service Center Auto repair

Our auto repair shop in Grapevine, Texas is here to serve you! We have factory-trained technicians and top-quality equipment to get your maintenance needs completed properly, so visit our Ford service department for your next auto service.

Website: grapevineford.com

Phone: (817) 756-6642

Open now

  • Fri 7:00 AM - 7:00 PM

801 E State Hwy 114 Grapevine, TX 76051 ·1052.40 mi

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Reviews

yelp
2.0 84 reviews
5 star
17 4 star
4 3 star
1 2 star
4 1 star
58
Bob H. 05/22/26

The only one who has helped us at this terrible dealership is the service manager!!! He saw all of the problems we were having all of this time through sales , finance and even service and he made...

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Shahriar R. 06/09/26

This dealership has been my go to service department for the past 9 years with two vehicle services. When I am traveling back and forth Houston /Irving I make plan for all services to be done at...

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Greg K. 01/07/26

Service (oil change, brake fluid flush, coolant flush) was done much faster than expected. However, several of the dash screens were removed from the options (calm screen, trip 2, intelligent 4WD)...

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Darren B. 12/29/25

The most incompetent group of people you can meet or do business with. James being number one he's a complete idiot. I have an audio message. If anybody wants to text me I can send it to you. He...

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Darren W. 10/15/25

Lied to over the phone by a clueless middleman-they swore up and down we'd have a loaner, so I drove half an hour from Dallas. Got here: no loaner, no apology, no manager-just one useless service...

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