This rental location is a complete nightmare. It is located inside of Motorcity Harley Davidson dealership. its literally the blind leading the blind. After 6 attempts at calling them to reverse 2 bikes nobody ever answered the phone. See my time line below. After finally getting the bikes reserved renting the bikes took 40 minutes because nobody was working the rental counter. The receptionist had tried paging the rental clerk several times before they finally came to the counter. Turning in the bikes was even worse, again nobody working the rental counter and when they finally found someone for us to turn the bikes into that took another 40 minutes because the person had no conception of what they were doing.This rental outlet is in serious trouble and they wont be around long. Renting bikes is not a priority for them and the place is so loosely run its joke. I would never consider buying a bike here let alone ever renting from them again. Its dealerships like this that are greatly contributing to the ever shrinking HD brand.Aug 5-Nobody answered the phone, left voice mail.Aug 6-No return phone call, left another VM. Receptionist stated the rental clerk called off work this day and I was told to call back tomorrow.Aug 7-No return phone call, left another voice mail. Receptionist stated they could not find fill in rental clerk.Aug 8-No return phone call, no answer, receptionist didnt even answer.Aug 9-No return phone call, no answer, didnt leave a voice mail.Aug 10-No return phone call, no answer, didnt leave a voice mail.Aug 11-Finally got someone on the phone at the rental counter who said the rental clerk was still not in yet, also stated the fill in clerk didnt show, and he was the fill in for the fill in clerk? WOW Took the reservation over the phone and got many details like names and address wrong.Aug 14-Rented the bikes. Fill in clerk took care of the rental and it took 20 minutes to find him and 40 minutes to rent.Aug 15-Returned the bikes. Again no rental clerk, no fill in rental clerk, no fill in for the fill in rental clerk. Finally some girl checked the bikes in and had no idea what she was doing and finally after 40 minutes she just said we were all set and could leave.