Had a very mixed experience and probably won’t return. In my first night the AC couldn’t cool the room below 77/78 degrees ant night and when I called reception they treated me like I didn’t know how to operate an AC. I thought maybe it would take time so left and came back later, and then told me if I wanted to change rooms it would be after midnight due to a limitation of their system and other rooms in my class being all booked. I fell asleep hot and then woke up at 4am due to the warm room and then they moved me at 5am to a cool room, which was a downgraded room, but that was ok since I needed a cooler place to sleep. Later that morning they moved me to another corner room, which is what I originally booked, and shortly after entering a staff member tried to walk in without knocking, just as I was about to take a shower. I was pissed since there was no announcement of her entry, and then she tried to show me a piece of paper saying the room was empty, to which I responded that I was in the room so clearly it was occupied. She then called me, verbatim, a “smart ass” and walked away.I messaged this encounter to the staff over text and they said they would let the manager know, and they continued to say this everyday of my stay and that the manager would follow up on their next shift. First it was later in the afternoon, then the day after, and eventually no manager ever reached out.They tried offering free parking for one evening for my hot room and staff encounter, but I didn’t have a car, so instead they left me chips and salsa as an apology for the AC and room change.Things can go wrong, and I wouldn’t be writing a bad review for the non functional AC alone, but being called a smart ass and then no follow up from a manager deserves a negative review. Especially after being told twice a manager would follow up with me. I also posted about this experience on the app where I booked and the response I got was “sorry you were uncomfortable” and “we do not communicate with guests this way” which a. is a subtle way to gas light my experience and b. shows their management is completely unplugged from day to day operations - they even admitted when I messaged that a manager wasn’t working and wouldn’t be available till later that day, and then they said a manager would be there the next day in the evening. No manager ever reached out to me and I only saw one person at the front desk during my stay.So all in all, spacious rooms that don’t cool down during the summer, great location, but service and treatment of guests was unbecoming of a four star hotel. Disappointed given the description and special rate, but I guess you get what you pay for.Attached receipts just in case they respond and try to gaslight me again. Next time, they should investigate on their own instead putting it on me to reach out to explain what happened after I already shared everything while I was there.

I loved my stay at the Arrive Austin Hotel. The staff was so amazing, the room was wonderful and the hotel was so modern. I was met at the front by Makanla and she went above and beyond to help me check in. I would stay here anytime I come to Austin. The place is a blessing.

This boutique hotel is lovely and the restaurant in the hotel is fantastic. It is within walking distance of several coffee shops as well as restaurants. It’s just a 5 minute drive to down town Austin. The staff were very friendly and extremely accommodating. I had a late flight on my check out day and they were so kind to grant me a late afternoon checkout at no charge. When I come back to Austin, I will definitely be staying at ARRIVE again.The decor is fabulous, the rooms are beautifully appointed with an extra added touch of providing Salt&Stone bath products as well as snacks and beverages in the room for purchase

Worst pillows north of the Rio Grande. Had to go to target and buy a 10 dollar pillow instead. Staff seemed confused that someone would even ask for a different pillow

really loud, not sound insulated at all. there’s no coffee in the lobby or your room you have to walk over to Lefty’s to buy some. there’s no phone to call the front desk— you have to text them lol it’s really weird and sometimes takes a while for a response. I’ll stay at a comfier hotel next time with better amenities..